AMIE FRIDAY
The Woodlands,Texas
Summary
Organized and dedicated Administrative/Personal Assistant offering several years of experience in administrative support and a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Possess a self-motivated work ethic to perform effectively in independent or team environments. Known for highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Secretary
Non-Profit Organization
2020.01 - Current
- Liaised between clients and maintained effective lines of communication.
- Offered technical support and troubleshot issues to enhance office productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed and organized information to assist in presentations.
- Provided clerical support to organization employees by copying, faxing, and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire organization.
- Supported organization leaders by scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and updated records and files to maintain document compliance.
Owner/Operator
Pet Companions & More
2013.08 - Current
- Prepared bank deposits and handled business sales and transactions.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Discovered areas of improvement.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on business growth.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Education
Associate of Applied Science - Emergency Medical Services
2001
- 3.75 GPA
- Obtained State of Texas EMT-LP
High School Diploma -
1995
Skills
- Detailed-Orientated
- Verbal and Written Communication
- Complex Problem-Solving
- Multitasking and Time Management
- Organization
- Confidentiality Understanding
- Administrative Procedures/Reception Functions
- Multi-Line Phone Systems
- Schedule Management
- Email Correspondence/Interoffice Communications
- Mail Distribution
- Office Supplies and Inventory Purchasing
- Customer/Vendor Relations and Communications
- Meeting Minutes/Support
- Data Verification
- Google Docs
- Advanced MS Office Suite Knowledge
Certification
- First-Aid & CPR/AED Certification, American Red Cross
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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