Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Amie Goods

Columbus

Summary

Dynamic leader with a proven track record at Famous Footwear, adept in staff supervision and retail operations. Excelled in enhancing customer satisfaction and team motivation, achieving significant improvements in sales strategies and service quality. Skilled in money handling and fostering strong customer relations, driving operational excellence and team development.

Overview

14
14
years of professional experience

Work History

asm

Dollar Tree
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Fright manager
  • unload truck

Assistant Manager

Famous Footwear
12.2022 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Online Supervisor

Lowes Home Improvment
10.2015 - 12.2022
  • Analyzed customer feedback data to identify recurring issues for proactive resolution and continuous improvement initiatives.
  • Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities and career advancement potential within the organization.
  • Implemented new strategies for online sales growth, leading to increased revenue.
  • Developed comprehensive training materials and conducted regular coaching sessions to empower team members with knowledge and skills.
  • Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
  • Instituted best practices for online customer service excellence through ongoing policy updates and procedural refinements based on real-time feedback analysis results from users interactions experiences across various platforms touchpoints environments sources origins contexts situations instances moments points frames periods stages levels phases degrees steps parts aspects facets sections portions segments dimensions scopes extents spheres ranges domains fields territories arenas zones sectors precincts boundaries limits margins confines borders edges frontiers horizons limits delimiters extremities outermost reaches peripheries brinks verges fringes skirts ends rims borders boundaries termini tips top caps pinnacles climax peaks heights acmes zeniths apogees culminations summits climaxes apices crowns crests nadirs bottoms bases floors depths pits low points low water marks.
  • Maintained a strong understanding of industry trends, market dynamics, and competitor activities to inform strategic decision-making processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.

Front End Supervisor

Target
11.2011 - 05.2015
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.

Education

Brookhaven High School
Brookhaven, MS
08.1996

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Staff Training and Development
  • Staff Management
  • Workload Management
  • Retail Operations
  • Sales Strategies

Languages

English
Full Professional

Timeline

asm

Dollar Tree
05.2024 - Current

Assistant Manager

Famous Footwear
12.2022 - 05.2024

Online Supervisor

Lowes Home Improvment
10.2015 - 12.2022

Front End Supervisor

Target
11.2011 - 05.2015

Brookhaven High School

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Amie Goods