Amie Griffith
Portales,NM
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Store Manager
Ashley Outlet
03.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ran financing applications as well as funding operations on the back end.
- Other duties as needed.
- on the back end.
Director of Development
KENW Broadcasting
06.2013 - 03.2020
- Enhanced donor relationships with personalized communication plans and regular updates on project progress.
- Developed comprehensive strategic plans to guide long-term growth and sustainability of the organization''s programs.
- Increased fundraising revenue by implementing innovative donor engagement strategies and targeted campaigns.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
- Expanded the organization''s network of supporters through targeted outreach, events, and partnership development.
- Managed budgets, forecasts, and financial reporting to ensure responsible allocation of resources toward mission-critical initiatives.
Office Manager
Zia Broadcasting
06.2009 - 01.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Other duties as needed.
Education
Bachelor of Fine Arts - Broadcasting, Animation And Graphic Design
Eastern New Mexico University
Portales, NM05.2009
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Cash Management
- Operations Management
- Staff Supervision
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Product Merchandising
Timeline
Store Manager
Ashley Outlet
03.2020 - Current
Director of Development
KENW Broadcasting
06.2013 - 03.2020
Office Manager
Zia Broadcasting
06.2009 - 01.2013
Bachelor of Fine Arts - Broadcasting, Animation And Graphic Design
Eastern New Mexico University