Amie Hess
Carthage,TN
Summary
Dedicated and results-driven professional with extensive experience in customer service, operations management, and team leadership. Proven expertise in managing high standards of service and client satisfaction. Eager to leverage my background in a career focused on private investigation, and social media management.
Overview
4
4
years of professional experience
Work History
Hostess
Timberloft Restaurant
07.2024 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Barista
Rokabilly Coffee
02.2022 - 04.2023
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
Shift Leader
Timberloft Restaurant
10.2020 - 01.2022
- Balancing cash drawers and preparing cash deposits
- Provide direction and feedback to workers during shifts
- Assist in the final preparation of orders
- Maintain high standards of customer service during high-volume, fast-paced operations
- Assigning duties to staff during shifts.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Cafe Attendant/Concierge
Wildwood Resort & Marina
06.2020 - 10.2020
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Managing customer/guest requests for housekeeping, and/or maintenance
- Preparing and serving food for consumption on the premises
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
Education
High School -
Aaron Academy
03.2022
Skills
- Collaboration
- Communication
- Professionalism and strong work ethic
- Self-management
- Team Player
- Social media research
- Analytical Thinking
- Problem-solving aptitude
- Surveillance
- Digital Marketing Know-How
- Social Media Etiquette
Timeline
Hostess
Timberloft Restaurant
07.2024 - Current
Barista
Rokabilly Coffee
02.2022 - 04.2023
Shift Leader
Timberloft Restaurant
10.2020 - 01.2022
Cafe Attendant/Concierge
Wildwood Resort & Marina
06.2020 - 10.2020
High School -
Aaron Academy
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