Amie Hoffmann
Jefferson City,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Payroll Administrator/Administrative Assistant
Knox County Sheriff's Department
07.2023 - Current
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Management and submission of all overtime records.
- Implemented effective filing systems for both electronic and physical documents related to payroll processing, ensuring easy access when needed.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Maintaining and entering all statistical reporting for the various departments within the Knox County Detention Facility.
- Stocking, ordering and distribution of supplies to each department within the facility.
Police Communications Operator/Dispatcher
Nassau County Police Department
08.2016 - 06.2023
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Streamlined communication processes for faster information exchange between departments and agencies.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Answering 911 calls, verifying locations, notifying proper authorities, assessing if professional medical assistance is needed until police/EMT arrive, calming callers, rerouting calls to other jurisdictions when appropriate, as well as working with dispatchers during ongoing situations to assist in obtaining information needed by the officers.
- Answering alarm calls for home, medical and fire alarms. Verifying locations and subscriber information, notifying the proper authorities and processing information for dispatch, assessing if subscriber has a permit and, if not, entering appropriate information for our Alarm Office to handle accordingly.
- Dispatching events entered by 911 operators, answering officers, and obtaining assistance from other authorities, Emergency Services, Bureau of Special Operations, Fire Department, Aviation, Marine Bureau, K-9 Unit, etc. Making sure officers have enough backup depending on the type of event, as well as, notifying Sergeants and PCOS of any incidents that may be deemed “newsworthy” or high priority to be monitored.
Freelance Legal Transcriptionist
Self-Employed
11.2011 - 10.2016
- Enhanced document accuracy by transcribing legal proceedings, testimonies, and depositions with strict attention to detail.
- Maintained client confidentiality by adhering to legal and ethical guidelines in handling sensitive information.
- Ensured timely delivery of transcripts by managing multiple projects simultaneously, prioritizing deadlines and multitasking effectively.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
- Preparation of business tax returns.
- Held Certificate for Minority/Women’s Business Enterprise.
- Reduced turnaround time for transcript delivery by implementing effective time management strategies and staying organized under pressure.
Bookkeeper/Office Manager
Schwartzapfel Partners
09.2008 - 05.2011
- Bookkeeping for a Personal Injury Law Firm.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Created breakdowns of client settlements to distribute fees, disbursements, liens, and client funds.
- Preparation of daily and monthly reporting for inspection and review by multiple partners.
Litigation Legal Assistant/Billing Coordinator
Cummings & Lockwood
02.2006 - 09.2008
- Improved case management efficiency by organizing and maintaining electronic files and databases.
- Assisted with trial preparation, gathering crucial evidence for successful litigation outcomes.
- Streamlined document production processes for faster response times in high-stakes legal cases.
- Collaborated with attorneys to develop effective litigation strategies, contributing to favorable case resolutions.
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Coordinated scheduling of depositions, hearings, and meetings for seamless communication between parties involved in a case.
- Increased productivity by managing multiple complex cases simultaneously while prioritizing tasks effectively.
- Supported attorneys during trials by creating trial exhibits, preparing witness binders, and tracking essential documentation throughout proceedings.
- Maintained strict confidentiality of sensitive client information adhering to professional ethics guidelines rigorously at all times.
- Ensured accurate billing practices by diligently tracking billable hours spent on various tasks related to client matters.
- Strengthened client trust through consistent attention to detail when handling sensitive case materials and adhering to strict confidentiality standards.
- Preparation and management of client billing.
Education
Advertising and Design
New York Institute of Technology
12.1998
Skills
- Speed Typing (90-98 wpm)
- Problem Solving
- Document Organization
- Attention to Detail
- Bookkeeping
- Communication
- Analytical Skills
- Time Management
- Self-Starter
- QuickBooks
- Resolving Discrepancies
- Expense Reimbursements
- Payroll Auditing
- Reviewing Timesheets
- Record Maintenance
- Confidentiality Maintenance
- Microsoft Office Proficiency
- Team Collaboration
volunteer experience
- Treasurer of the Communications Bureau Unit of our local union, CSEA Local 830, as well as chairing committees.
- Certification for Minority/Women’s Business Enterprise in New York State.
- PTA Treasurer and PTA Delegate during my children’s elementary school days, as well as chairing various school events.
Timeline
Payroll Administrator/Administrative Assistant
Knox County Sheriff's Department
07.2023 - Current
Police Communications Operator/Dispatcher
Nassau County Police Department
08.2016 - 06.2023
Freelance Legal Transcriptionist
Self-Employed
11.2011 - 10.2016
Bookkeeper/Office Manager
Schwartzapfel Partners
09.2008 - 05.2011
Litigation Legal Assistant/Billing Coordinator
Cummings & Lockwood
02.2006 - 09.2008
Advertising and Design
New York Institute of Technology
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