Amie Hofmann
Scottsdale,AZ
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Problem solver,networker and mentor.
Overview
16
16
years of professional experience
Work History
Team Lead Urology
Mayo Clinic Arizona
10.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and requirements.
- Participated in cross-functional team-building activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Medical Administrative Assistant
Mayo Clinic Arizona
04.2020 - 10.2021
- Developed and managed accurate and confidential patient records.
- Advocated for patients through conversations with insurance representatives.
- Prioritized incoming patients by degree of injury or illness.
- Supported office staff and operational requirements with administrative tasks.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Appointment Coordinator
Mayo Clinic Health System
01.2019 - 04.2020
- Assessed customer needs and responded to customer emails and calls
- Provided general information and assistance, including scheduling and insurance verification
- Answered and quickly redirected calls in a fast paced call center
- Successfully completed special projects to exceed goals of department and overall organization
- Worked on Culture Committee to drive a positive work environment
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
Project Coordinator
Norene Green Designs
08.2016 - 08.2018
- Collaborated with project owners and team members to set challenging but realistic goals
- Coordinated presentations for customers detailing project scope, progress and results
- Tracked all hours and budget expenses
- Kept projects on schedule by managing deadlines and adjusting workflow as needed
- Maintained project schedules by managing time lines and making proactive adjustments
Customer Service Specialist
Zimmer Biomet Holdings Inc.
08.2015 - 08.2016
- Created and reviewed invoices to ensure accuracy while working with customers to answer questions and address payment issues
- Communicated effectively with groups of customers and employees to recommend solutions to common problems
- Coordinated with customers to pick-up material being returned
- Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures
- Tracked orders and shipments while assisting with other customer service needs
- Reviewed customer service issues to drive continuous improvement initiatives
- Resolved customer issues in a timely manner while complying with company standards
- Assisted with running and summarizing operational reports and details
Operations Manager
TLG Medical Products INC.
10.2007 - 08.2015
- Built relationships with customers and managed accounts to drive revenue and profit
- Managed company operations, including staff hiring, training, development, scheduling and supervision
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Marketing
San Francisco State University
San Francisco, CA1996
Skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Project management
- Interpersonal and written communication
- Data entry
- Team leadership
- Conflict resolution
- Complaint resolution
- Coaching and Mentoring
Timeline
Team Lead Urology
Mayo Clinic Arizona
10.2021 - Current
Medical Administrative Assistant
Mayo Clinic Arizona
04.2020 - 10.2021
Appointment Coordinator
Mayo Clinic Health System
01.2019 - 04.2020
Project Coordinator
Norene Green Designs
08.2016 - 08.2018
Customer Service Specialist
Zimmer Biomet Holdings Inc.
08.2015 - 08.2016
Operations Manager
TLG Medical Products INC.
10.2007 - 08.2015
Marketing
San Francisco State University
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