Amie Irvin
Store Manager
Spotsylvania,VA
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
I am a reliable candidate seeking a management or supervisor position. I have excellent communication skills and I have a very positive attitude! I am hardworking, dependable, I have strong organizational skills, great judgment and I am very motivated to learn and grow with the right company!
I am a polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. I am gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
SweetFrog Premium Frozen Yogurt
Fredericksburg, Virginia
01.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Administrative Assistant
The Carpet House
Fredericksburg, Virginia
01.2015 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Interacted with vendors to purchase and set up equipment and services.
- Managed relational database to store information for reference, reporting and analysis.
Driver Helper
Kids Express
Fredericksburg, Virginia
01.2014 - 01.2018
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Displayed very good communication and customer service skills.
- Mapped out locations using GPS applications.
- Relayed information about delivery changes and new orders.
Home Health Care Provider
Interim HealthCare
Fredericksburg, Virginia
01.2009 - 01.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Completed household management tasks for clients within private home settings.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medication as directed by physician.
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Administered medications to patients and remained vigilant for negative side effects.
Office Manager
Woodcraft Builders & Four Season Sunroons
Gainesville , VA
01.2002 - 01.2009
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- Sourced vendors for special project needs and negotiated contracts.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting rooms and materials and recorded important information.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Education
General Studies -
09.1995 - 07.1999
Skills
Opening and closing procedures
Staff Management
Order management
Vendor management
Product and service sales
Customer Relations
Store displays
Customer Response
Financial operations management
Database Management
Accurate money handling
Operations
POS systems
Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - SweetFrog Premium Frozen Yogurt
01.2021 - Current
Administrative Assistant - The Carpet House
01.2015 - 01.2019
Driver Helper - Kids Express
01.2014 - 01.2018
Home Health Care Provider - Interim HealthCare
01.2009 - 01.2015
Office Manager - Woodcraft Builders & Four Season Sunroons
01.2002 - 01.2009
Faith Baptist High School - General Studies ,
09.1995 - 07.1999