Amie King
Hendersonville,USA
Summary
Dynamic Human Resource Liaison with extensive experience at the U.S. Department of Veterans Affairs, excelling in talent acquisition and strategic workforce planning. Proven ability to implement effective hiring reforms and enhance employee engagement through conflict management and detailed-oriented program evaluation. Committed to delivering exceptional HR services and fostering a collaborative work environment.
Overview
26
26
years of professional experience
Work History
Human Resource Liaison
U.S. Department of Veterans Affairs
Brentwood, TN
02.2023 - Current
- Executed talent acquisition and workforce planning, overseeing onboarding and benefits management.
- Created standardized job opportunity announcements (JOAs) via USA Staffing to meet workforce needs.
- Provided strategic recommendations for selection criteria design, ensuring merit system compliance.
- Responded to senior leadership and employee inquiries on compensation, overtime, and leave entitlements.
- Conducted research on HR laws to deliver advisory services to senior leaders.
- Established communication channels for issue escalation, enhancing HR service delivery and reducing response times.
- Developed resources such as briefings and memos to inform employees on personnel issues.
- Managed employee separation processes, ensuring smooth transitions through exit interviews and termination paperwork.
Legal Administrative Specialist
U.S. Department of Veterans Affairs
Brentwood, TN
02.2020 - 02.2023
- Articulated complex information through oral and written communication in phone interactions and correspondence.
- Interpreted laws, regulations, and rules to guide policy and operational procedures.
- Trained peers on VA-mandated guidelines and procedures to ensure compliance.
- Learned and applied VA laws and regulations in a dynamic environment.
- Utilized problem-solving techniques to address discrepancies between regulatory guidelines and Veterans' rights.
- Oversaw HR communications, emphasizing exceptional customer service by resolving inquiries within 24 hours.
- Advised Veterans on benefit programs and entitlement criteria while identifying issues in VA processes.
- Validated Veterans Administration forms systematically to prevent potential shortfalls.
Area Sales Manager
Home Depot/Tuff Shed
Nashville, TN
09.2016 - 01.2020
- Cultivated an organic atmosphere through one-on-one coaching and employee recognition.
- Provided ethical resources for learning and sales development via individual and group training.
- Organized engaging, results-driven work events to enhance employee engagement and success.
- Articulated complex concepts in oral and written formats for executive-level presentations.
- Utilized technical proficiency in automated resources to support operational tasks.
- Communicated revenue goals effectively to upper management through verbal and written reports.
- Led sales organization initiatives to identify opportunities and establish strategic business plans.
- Inspired and mentored teams to achieve targeted effectiveness and capabilities.
District Training Manager/Recruiting
Old Navy
Nashville, TN
01.2000 - 06.2014
- Led all human resources functions across 22 stores, including recruiting, employee relations, benefits, and training.
- Provided strategic guidance to managers on candidate evaluations, appraisals, orientation, and succession planning.
- Applied employee relations principles to address sensitive and controversial issues effectively.
- Motivated leaders by establishing challenging performance goals and expectations.
- Ensured adherence to company guidelines during performance management reviews with accountability for formal appraisals.
- Leveraged company recognition program for monthly and quarterly employee rewards.
- Developed proactive approaches to mitigate current and future workforce challenges.
- Collaborated with senior management to identify and resolve complex organizational issues.
Education
Emergency Medical Technician/ Phlebotomy -
Ocean County College
01.1995
Business Administration -
Champlain College
01.1994
Skills
- USA staffing expertise
- Talent acquisition and management
- Recruitment lifecycle
- Benefits administration and employee benefits
- Exit interview processes
- Presentation preparation and delivery
- Regulatory compliance
- Performance management strategies
- Job classification systems
- Communication skills
- Human resources strategy
Personal Affiliations
Current lifetime member of the Veteran of Foreign Wars Auxiliary
Technical Skills
USA Staffing, HR Smart, Electronic Official Personnel Folder (eOPF), SharePoint, VA Talent Management System
Collaboration Tools: MS Teams, Outlook, OneNote
Timeline
Human Resource Liaison
U.S. Department of Veterans Affairs
02.2023 - Current
Legal Administrative Specialist
U.S. Department of Veterans Affairs
02.2020 - 02.2023
Area Sales Manager
Home Depot/Tuff Shed
09.2016 - 01.2020
District Training Manager/Recruiting
Old Navy
01.2000 - 06.2014
Emergency Medical Technician/ Phlebotomy -
Ocean County College
Business Administration -
Champlain College