Amie Knight
Calera,AL
Summary
Energetically advanced through roles at Publix Grocery, mastering skills from back room safety to customer resolution. Excelled in supervising staff and enhancing inventory accuracy, achieving a significant reduction in stock discrepancies. Renowned for exceptional service and efficient problem-solving, my blend of invoice reconciliation expertise and dedication to customer satisfaction sets me apart.
Overview
17
17
years of professional experience
Work History
DSD Receiver
Publix Grocery
Helena, AL
08.2018 - Current
- Maintaining accuracy on Store Inventory
- Checked in deliveries from local vendors
- Handled customer special orders
- Organized Back room supplies
- Directed staff on Daily tasks
- Maintained inventory counts
- Processed invoices as well as End of Day and End of Week processes
- Scanned out damaged products and processed transfers between stores
- Maintained inventory for store supplies
Price Coordinator
Publix Grocery
Helena, AL
10.2016 - 08.2018
- Maintained Store prices
- Changed Weekly Ads
- Verified Planograms, store layouts, displays and price accuracy
Customer Service Staff Member
Publix Grocery
Helena, AL
03.2014 - 10.2016
- Handled tills for registers, checking for accuracy
- Managed Front end staff
- Money Services; Western Union Money Orders
- Customer Service, both in person and over the phone; conflict resolution
- Oversaw daily front end and end of day functions
- Oversaw end of day cash office responsibilities
Customer Service Staff/Office Staff
Publix
Helena, AL
- Provide excellent customer service
- Process and receive payments by cash, checks, credit cards, vouchers, and automatic debits
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Pharmacy Technician
Publix
Helena, AL
01.2010 - 03.2014
- Answer multi-line phones
- Develop customer relations by providing information and resolving issues
- Data entry
- Inventory
Customer Service Staff/ Office Staff
Western
Gardendale/Pelham
10.2007 - 01.2010
- Provide excellent customer service
- Process and receive payments by cash, checks, credit cards, vouchers, and automatic debits
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Education
University of Montevallo
Montevallo, AL08.2011
High school or equivalent -
Gardendale High School
Gardendale, AL05.2007
Skills
- Back room safety
- Barcode scanning
- Receiving procedures
- Invoice reconciliation
- Stock rotation
- Customer resolution
- Supervising Back room staff and vendors
Timeline
DSD Receiver
Publix Grocery
08.2018 - Current
Price Coordinator
Publix Grocery
10.2016 - 08.2018
Customer Service Staff Member
Publix Grocery
03.2014 - 10.2016
Pharmacy Technician
Publix
01.2010 - 03.2014
Customer Service Staff/ Office Staff
Western
10.2007 - 01.2010
Customer Service Staff/Office Staff
Publix
University of Montevallo
High school or equivalent -
Gardendale High School
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