Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
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Amie Lewallen

Munford,TN

Summary

Experienced hospitality manager specializing in front-of-house operations. Skilled in team leadership, optimizing workflows, and delivering exceptional customer service. Effective communicator known for adaptability and a results-driven approach. Strong organizational skills and problem-solving abilities. Seeking a position with a company that values customer service expertise and the ability to leverage over 20 years of restaurant experience, along with skills in retail management, medical office management, and marketing and event planning, for successful career growth.

Overview

20
20
years of professional experience

Work History

FOH Manager

Jim 'N Nick's Bar-B-Q
10.2023 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Increased repeat business by teaching "over-the-top hospitality" and living out Jim 'N Nick's Core Values.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints. This includes an hourly Sales Per Labor Hour check or "SPLH" and working with a labor tool during scheduling on a weekly basis to ensure staffing met the needs of business on an hour-by-hour basis.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission and core values.
  • Resolved guests complaints while maintaining positive customer environment.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers. This includes hourly QID checks and ensuring that all daily prep was done according to JNN standards and following the recipes.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Office Manager

Memphis Obstetrics & Gynecological Association
12.2020 - Current
  • Responsible for the administrative aspects of the day to day operations of Memphis Obstetrics and Gynecological Association medical office and supervises staff members
  • Hiring and training clinical and clerical staff
  • Establishing office policies and procedures
  • Working with Drug Reps and vendors to maintain needed supplies and equipment for the office
  • Order office and medical supplies
  • Navigate the practices Electronic Medical Records system for various tasks ranging from scheduling appointments, updating charts, ensuring orders and specimens have been entered and processed correctly, fix incorrect insurance package etc
  • Payroll
  • Ensure compliance of office with OSHA, bloodborne pathogens, HIPAA, Medicare regulations
  • Assist in development and implementation of marketing plan, keep website updated
  • Maintain educational materials and brochures, plan and implement staff training if necessary
  • Conduct performance reviews, provide for personal development of staff, and encourage retention
  • Maintain staff work schedule to ensure adequate staffing based on providers and vacation schedule
  • Set agenda and run staff meetings
  • Promote excellent customer service
  • Respond maturely and sensitively to address patient grievances
  • Problem-solve in daily operations for non-medical issues
  • Implemented a new digital check-in system to ensure more effective and faster check-in process for patients

Bartender

Jim 'N Nick's
10.2020 - 10.2022
  • Opened and closed the bar in a timely and responsible manner
  • Gained regular customers by serving beer, wine, and other beverages in a prompt and friendly way
  • Maintained a clean and organized bar area
  • Recommended the restaurant's food menu to bar guests
  • Maintained knowledge of liquors and various types of beer and wines to be able to discuss with customers when helping select and recommend drinks
  • Meticulously followed legal and sanitation policies
  • Skillfully prepared standard as well as exotic mixed beverages in a timely manner
  • Maintained customers seated at the bar as well as all tables in the bar area, while preparing drinks for the restaurant
  • Maintained cash drawer
  • ABC Licensed and ServSafe Certified

Assistant Store Manager

Kendra Scott
07.2017 - 04.2020
  • Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in customer service
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Establish relationships with local and national non-profits to execute in-store and off-site events
  • Monitor and maintain accurate inventory levels
  • Instruct staff in navigating difficult sales and customer situations
  • Hire, train, and evaluate personnel on an ongoing basis
  • Create and execute visual merchandising displays
  • Maintain upkeep and cleanliness of store front
  • Prepare monthly work schedule for up to thirty employees
  • Review inventory and sales records and prepare reports for merchandising and finance departments
  • Examine products purchased for resale or received for storage to assess the condition of each product or item
  • Establish and implement policies, goals, objectives, and procedures
  • Plan and coordinate advertising campaigns and sales promotions

Restaurant Manager

Boomerangs Restaurant
04.2012 - 12.2015
  • Monitor compliance with health and fire regulations regarding food preparation, serving, and building maintenance in lodging and dining facilities
  • Monitor food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Maintain accurate currency levels and prepare deposits
  • Investigate and resolve complaints regarding food quality, service, and accommodations
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
  • Maintain food and equipment inventories
  • Schedule staff hours and assign duties
  • Establish standards for personnel performance and customer service
  • Perform food preparation or service tasks, including cooking, clearing tables, and serving food and drinks
  • Keep records required by government agencies regarding sanitation and food subsidies when appropriate
  • Organize and direct worker training programs, resolve personnel issues, hire new staff, and evaluate employee performance
  • Review work procedures and operational problems to determine ways to improve service, performance, and safety
  • Assess staffing needs and recruit new staff using methods such as newspaper advertisements or attendance at job fairs
  • Monitor employee and patron activities to ensure liquor regulations are obeyed
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
  • Maintain accurate reservation list

Retail Sales Specialist

Dillards
04.2008 - 02.2010
  • Greet customers and ascertain each customer's needs
  • Describe merchandise use, operation, and care to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Demonstrate accurate operation of merchandise
  • Communicate with other store locations to meet customer's needs
  • Recognize security risks and thefts and react appropriately
  • Maintain accurate inventory levels
  • Ticket, arrange and display merchandise to promote sales
  • Accurately open and close the store, including cash management

Server

Cork Street Tavern
07.2004 - 11.2007
  • Handled a high volume of customers regularly
  • Greeted customers
  • Took and memorized orders
  • Served food
  • Checked on guests frequently
  • Cleared tables
  • Processed transactions
  • Cleaned and sanitized bar, restaurant and dining room

Education

High School Diploma -

JAMES WOOD HIGH SCHOOL
Winchester, VA

Skills

  • Microsoft Office Suite
  • KWI Services
  • Oracle Services
  • Google Suite
  • ADP Workforce
  • Store Management Experience
  • Merchandising
  • Retail Management
  • Management
  • Event Planning
  • Assistant Manager Experience
  • Payroll
  • Restaurant Management
  • Sales Management
  • Purchasing
  • Employee Evaluation
  • Profit & Loss
  • Supervising Experience
  • Cash Handling
  • Restaurant experience
  • Proofreading
  • SharePoint
  • Inventory control
  • Office Management
  • Medical Office Experience
  • Training & Development
  • Microsoft Outlook
  • Scheduling Staff
  • Complaint Handling
  • Marketing support
  • Guest Relations
  • Point of sale systems
  • Hygiene standards
  • Table management
  • Menu knowledge
  • Conflict Resolution
  • Policy Enforcement
  • Order Accuracy
  • Training and mentoring
  • Health and Safety Regulations
  • Training and coaching
  • Food Safety Compliance
  • Staff Management
  • Task Delegation
  • Quality Control
  • Staff Motivation
  • Pre-shift walk-through
  • Staff Supervision
  • Service prioritization
  • Time tracking
  • Quality Standards
  • Employee Scheduling
  • POS system operations
  • Hiring
  • Performance Evaluation
  • Health department inspections
  • Emergency Procedures
  • Upselling strategies
  • Health Code Compliance
  • Team Oversight
  • Restaurant Operations
  • Assignment Delegation
  • Food costs
  • Wine pairing knowledge
  • Purchasing review
  • Floor management
  • Restaurant maintenance
  • Customer service delivery
  • Recruitment and hiring
  • Workflow Planning
  • Managing Reservations and Large Parties
  • Investigating Complaints
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Collaboration and Teamwork
  • Excellent Communication
  • Customer Satisfaction
  • Relationship Building

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues

Timeline

FOH Manager

Jim 'N Nick's Bar-B-Q
10.2023 - Current

Office Manager

Memphis Obstetrics & Gynecological Association
12.2020 - Current

Bartender

Jim 'N Nick's
10.2020 - 10.2022

Assistant Store Manager

Kendra Scott
07.2017 - 04.2020

Restaurant Manager

Boomerangs Restaurant
04.2012 - 12.2015

Retail Sales Specialist

Dillards
04.2008 - 02.2010

Server

Cork Street Tavern
07.2004 - 11.2007

High School Diploma -

JAMES WOOD HIGH SCHOOL

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Amie Lewallen