Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Amie Lieberman

Los Angeles,CA

Summary

Seasoned community and ops pro who lives for fan culture, brand storytelling, and sparking joy through every interaction. A wizard at inbox taming, calendar wrangling, and crafting delightful customer experiences. With 20+ years of customer service know-how and a teamwork-first mindset, I bring heart, hustle, and serious organizational magic to the table.

Overview

9
9
years of professional experience

Work History

Executive Assistant to VP of Customer Operations

Mangomint
01.2024 - 06.2025
  • Managed inbound communications and a high-volume inbox, ensuring every message received a thoughtful, heartfelt, and timely response.
  • Handled escalated inquiries via chat with white-glove service, enhancing customer satisfaction.
  • Led the Customer Delight Program, boosting brand awareness by 50% through strategic gifting and engagement.
  • Planned and executed community-focused events aligned with operational and branding goals.
  • Coordinated travel, itineraries, and scheduling with attention to detail and business priorities.
  • Streamlined communication across departments, enhancing collaboration and information flow.

Operations Director of North America

Society Performers Academy
01.2021 - 01.2024
  • Led customer engagement strategies across all departments with care and clarity.
  • Developed and implemented recruitment, training, and promotion guidelines.
  • Hosted three in-person training events with luxury hospitality partners creating magic for attendees.
  • Maintained a client database of 1,000+ alumni with up-to-date communications.
  • Led customer engagement strategies, ensuring a playful and engaging tone in all communications, resulting in a 5-star review average on Google.
  • Collaborated with stakeholders to align operations with organizational objectives and strategy.

Trade Marketing Manager

CannaCraft
01.2019 - 01.2020
  • Managed team of 15 brand ambassadors, building strong dispensary partnerships.
  • Developed visual merchandising plans tailored to each retail environment.
  • Facilitated monthly staff development sessions and improved employee engagement by 75%.
  • Increased relationship-driven sales by 15% through team coaching and event leadership.
  • Scheduled and led over 100 branded events with merchandising support.
  • Developed and executed trade marketing strategies to enhance brand visibility in retail environments.

Store Manager

Kush Alley
01.2017 - 01.2019
  • Oversaw inventory of all products across multiple retail locations, ensuring accurate stock levels and replenishment.
  • Led and supported a team of 20 employees through hands-on training, mentorship, and performance development.
  • Organized and executed community fundraisers to drive local brand awareness and engagement.
  • Conducted regular product training sessions for both team members and customers to promote education and trust.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Floor Leader

LUSH Cosmetics
01.2016 - 01.2017
  • Oversaw a team of 10 under the Store Manager and Assistant Manager
  • Lead product trainings and hosted events for customers
  • Managed the LUSH Cosmetics social media account including Twitter, Instagram, and Facebook.
  • Handled the LUSH Cosmetics - Boston MA store email account.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Developed staff schedules, balancing labor costs with operational needs for efficiency.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Arts (A.A.) - Product Development

Fashion Institute of Design And Merchandising
Los Angeles, CA
05-2010

Bachelor of Science (B.S.) - Merchandise Marketing

Fashion Institute of Design And Merchandising
Los Angeles, CA
05-2012

Hatha Yoga Certificate - undefined

Bikram Yoga College of India
Los Angeles, CA

Skills

  • Community Engagement
  • Inbox & Calendar Management
  • Customer Delight Programming
  • Event Coordination
  • Brand Representation
  • CRM Tools
  • Creative Problem Solving
  • Detail-Oriented
  • Collaboration with stakeholders
  • Written & Verbal Communication
  • Project management

Interests

  • Volunteering
  • Theme Park Enthusiast
  • Meeting dogs ALL of the Dogs!
  • Spreading joy and laughter wherever I can!
  • Meditation and Yoga
  • Collecting vintage Disney memorabilia and plushies

Timeline

Executive Assistant to VP of Customer Operations

Mangomint
01.2024 - 06.2025

Operations Director of North America

Society Performers Academy
01.2021 - 01.2024

Trade Marketing Manager

CannaCraft
01.2019 - 01.2020

Store Manager

Kush Alley
01.2017 - 01.2019

Floor Leader

LUSH Cosmetics
01.2016 - 01.2017

Hatha Yoga Certificate - undefined

Bikram Yoga College of India

Associate of Arts (A.A.) - Product Development

Fashion Institute of Design And Merchandising

Bachelor of Science (B.S.) - Merchandise Marketing

Fashion Institute of Design And Merchandising

Similar Profiles

CREATE PROFILE