Amie Means
Sacramento,CA
Summary
Highly adaptable and experienced healthcare management professional with background in managing operations in a rapidly growing, changing healthcare environment. Organized, with transitional talent and ability to guide personnel and processes through change and growth, while promoting positive quality outcomes. Emphasis on communications to support a positive employee experience and culture of accountability. Experienced with healthcare software programs, Microsoft, and Google.
Overview
28
28
years of professional experience
Work History
Field Director, Credit Balance, Payment Integrity
Optum
09.2022 - Current
- Develops and implements strategic initiatives to drive results, develop the team, and maximize performance within assigned territory.
- Establishes and maintains key provider relationships at various locations in the assigned territory
- Managed relationships with leadership at all provider levels in the territory
- Accountable for surpassing assigned territory targets and goals.
- Manages daily operations to achieve production, quality, and relationship targets.
- Applies market knowledge to identify trends and execute effective solutions
- Managed talent management process for entire territory including development of key performers, recruitment, succession planning, and performance management.
Director, Patient Access
Optum360
05.2014 - 09.2022
- Managed daily operations of the Patient Access department in a large community hospital and Trauma Center overseeing 7 work locations and leading a team of 70 front line staff
- Managed performance, ensured quality patient care, and met goals by overseeing performance, quality, and compliance outcomes.
- Provided directional guidance for Patient Access workflows
- Analyzed and planned revenue cycle processes to maximize revenue and decrease denial rates.
- Coordinated staffing and schedules for optimal coverage
- Collaborated with ancillary and inpatient departments to support client and healthcare end-to-end outcomes
- Strengthened client and employee relationships, fostering teamwork and increasing performance outcomes.
- Conduct daily huddles and rounding efficiently
- Effectively delegated and followed up with assigned work responsibilities.
Interim Director, Patient Access
Optum360
05.2021 - 10.2021
- Managed daily operations for Patient Access at a secondary hospital location on an interim basis, within a large community hospital encompassing Inpatient and Outpatient Behavioral Units
- Provide direction and support with registration workflow
- Provided staffing support for 24-hour operations
- Drive performance and compliance outcomes to goal
- Collaborate with hospital leadership to ensure safe operations.
- Provides ongoing technical and relationship coaching and training to team to ensure performance and development goals are achieved and maintained
- Day to day management of team of Regional Account Managers, providing strategic leadership, technical and operational coaching, and next level support
- Special projects as required.
Director, Patient Access
Dignity Health/Optum360
10.2012 - 05.2014
- Managed daily operations of Patient Access and Telecommunications departments of over 50 staff
- Monitor compliance and quality outcomes, cash handling, staffing, create education and provide direction and coordination of workflows
- Work collaboratively with all departments within revenue the revenue.
Regional Patient Access Training and Compliance Coordinator
Dignity Health Corporate
10.2010 - 10.2012
- Provide Regional support in developing comprehensive training and development programs
- Responsible for compliance monitoring and outcomes
- Managed denial reduction regionally for the Decentralized units
- Deployed to Acute Patient Access departments as Interim leader
- Facility level process audits to sustain and support metric with regulations surrounding Quality and Compliance results.
Financial Specialist
Mercy San Juan Medical Center
01.2006 - 10.2010
Patient Registration Rep
Methodist Hospital
09.2005 - 01.2006
Billing Representative
Camilla Women’s Health
01.2004 - 01.2005
Office Manager
Sierra Hematology and Oncology
01.1999 - 01.2004
Billing Specialist
Sacramento Ear Nose and Throat
01.1996 - 01.1999
Education
Bachelor of Science in Business Administration -
California Coast University
Skills
- Motivating change leader
- Critical thinking and decision making
- Management skills and team development
- Oriented to team collaboration
- Strong Acute Care Compliance Knowledge
- Metrics driven
- Lean Practice
- Emotional intelligence awareness
- Strong communication and presentation skills
- Drives solution-based outcomes
- Project management focused
- Vast knowledge of health insurance plans and protocols
Timeline
Field Director, Credit Balance, Payment Integrity
Optum
09.2022 - Current
Interim Director, Patient Access
Optum360
05.2021 - 10.2021
Director, Patient Access
Optum360
05.2014 - 09.2022
Director, Patient Access
Dignity Health/Optum360
10.2012 - 05.2014
Regional Patient Access Training and Compliance Coordinator
Dignity Health Corporate
10.2010 - 10.2012
Financial Specialist
Mercy San Juan Medical Center
01.2006 - 10.2010
Patient Registration Rep
Methodist Hospital
09.2005 - 01.2006
Billing Representative
Camilla Women’s Health
01.2004 - 01.2005
Office Manager
Sierra Hematology and Oncology
01.1999 - 01.2004
Billing Specialist
Sacramento Ear Nose and Throat
01.1996 - 01.1999
Bachelor of Science in Business Administration -
California Coast University