Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Can't Dance Bar
Eaton, Colorado
03.2025 - 08.2025
Oversaw bartending staff to deliver efficient service during shifts.
Instructed new bartenders on service standards and cocktail and food techniques.
Implemented safety and hygiene protocols in accordance with health regulations.
Organized special events, including parties, to engage patrons.
Created cash handling procedures to ensure accurate register operations.
Resolved customer complaints swiftly, ensuring a positive experience.
Set standards for drink and food preparation and presentation to guarantee consistency.
PATIENT CARE TECHNICIAN
American Renal Associates
Broomfield, Colorado
06.2023 - 06.2024
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and organization of patient care areas and equipment.
Supported dialysis procedures by preparing machines and ensuring supply availability.
Documented patient information accurately in electronic health records systems.
Communicated effectively with patients to provide emotional support and comfort.
Conducted safety rounds regularly to ensure safe environment for patients.
ACCOUNTING/CUSTOMER SERVICE REPRESENTATIVE
EXPRESS PROFESSIONAL TEMP AGENCY
Longmont, Colorado
11.2020 - 09.2023
Collaborated with team members to enhance service delivery and customer satisfaction.
Trained new staff on company policies and customer service procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized conflict resolution skills to address complaints and ensure positive outcomes.
Processed invoices and payment requests for timely vendor payments.
Maintained accurate financial records using accounting software.
Assisted in preparing monthly financial reports for management review.
Communicated with vendors to resolve billing discrepancies promptly.
Assisted with accounts receivable activities such as invoicing, collections, and deposits.
Maintained the general ledger system to ensure accurate recording of all transactions.
Assistant Groups Conference & Events Sales Manager at Hilton at St George's Park HotelAssistant Groups Conference & Events Sales Manager at Hilton at St George's Park Hotel