Summary
Overview
Work History
Education
Skills
Timeline
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AMIE MOSSBERGER

AMIE MOSSBERGER

Eaton,USA

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

5
5
years of professional experience

Work History

Bartender Shift Manager

Can't Dance Bar
Eaton, Colorado
03.2025 - 08.2025
  • Oversaw bartending staff to deliver efficient service during shifts.
  • Instructed new bartenders on service standards and cocktail and food techniques.
  • Implemented safety and hygiene protocols in accordance with health regulations.
  • Organized special events, including parties, to engage patrons.
  • Created cash handling procedures to ensure accurate register operations.
  • Resolved customer complaints swiftly, ensuring a positive experience.
  • Set standards for drink and food preparation and presentation to guarantee consistency.

PATIENT CARE TECHNICIAN

American Renal Associates
Broomfield, Colorado
06.2023 - 06.2024
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient care areas and equipment.
  • Supported dialysis procedures by preparing machines and ensuring supply availability.
  • Documented patient information accurately in electronic health records systems.
  • Communicated effectively with patients to provide emotional support and comfort.
  • Conducted safety rounds regularly to ensure safe environment for patients.

ACCOUNTING/CUSTOMER SERVICE REPRESENTATIVE

EXPRESS PROFESSIONAL TEMP AGENCY
Longmont, Colorado
11.2020 - 09.2023
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Trained new staff on company policies and customer service procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized conflict resolution skills to address complaints and ensure positive outcomes.
  • Processed invoices and payment requests for timely vendor payments.
  • Maintained accurate financial records using accounting software.
  • Assisted in preparing monthly financial reports for management review.
  • Communicated with vendors to resolve billing discrepancies promptly.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Maintained the general ledger system to ensure accurate recording of all transactions.

ADMINISTRATIVE ASSISTANT /OPTICIAN/Optical Technician

3D VISION EYE CARE
Broomfield, Colorado
02.2022 - 06.2023
  • Managed appointment scheduling for patients to optimize office workflow.
  • Assisted in patient intake processes, ensuring accurate data entry and documentation.
  • Supported billing processes by verifying insurance information for accuracy.
  • Provided front desk support, greeting patients warmly and addressing inquiries promptly.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Participated in continuing education courses related to optometry technology advances.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.

Education

PHLEBOTOMY CERTIFICATION -

PHLEBOTOMY TRAINING
Westminster, CO
02-2018

CERTIFICATION RADIOLOGIST ASSISTANT - RADIOLOGIST ASSISTAN

CCD Tech/Denver
Denver, CO
06-1994

GED -

CCD Tech North
Denver, CO
01-1993

Skills

  • Staff management
  • Cash handling
  • Cocktail preparation
  • Safety protocols
  • Customer relationship management
  • Financial documentation
  • Record keeping
  • Conflict resolution
  • Effective communication
  • Appointment scheduling
  • Problem solving
  • Attention to detail
  • Service-oriented mindset
  • Hospitality and accommodation
  • Team player attitude
  • Payment processing

Timeline

Bartender Shift Manager

Can't Dance Bar
03.2025 - 08.2025

PATIENT CARE TECHNICIAN

American Renal Associates
06.2023 - 06.2024

ADMINISTRATIVE ASSISTANT /OPTICIAN/Optical Technician

3D VISION EYE CARE
02.2022 - 06.2023

ACCOUNTING/CUSTOMER SERVICE REPRESENTATIVE

EXPRESS PROFESSIONAL TEMP AGENCY
11.2020 - 09.2023

PHLEBOTOMY CERTIFICATION -

PHLEBOTOMY TRAINING

CERTIFICATION RADIOLOGIST ASSISTANT - RADIOLOGIST ASSISTAN

CCD Tech/Denver

GED -

CCD Tech North