Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amie Mossberger

Amie Mossberger

Firestone,CO

Summary

The goal is to find a career where the environment embraces integrity and allows utilization of skills , and provides the opportunity to expand knowledge while helping the company grow.I'm a detail-oriented professional with over 30 years effectively maintaining positive customer service, data entry information for organizations. Bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills and expert in streamlining data entry . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

30
30
years of professional experience

Work History

Administrative Assistant /Optician/Optical Tech

3D Vision Eye Care
03.2021 - Current
  • Answer incoming Patient communication, Phone, Text, Fax and email
  • Room patient
  • Pre Testing on Auto refraction, NCT, Visual Field and OCT and Ocular images
  • Preparing Paperwork Flow charts, Referrals
  • Order Contact, Frame, Work with Lab to order Lens
  • Pull insurance health and medical / Bill insurance
  • Maintained safe, clean and organized environment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Applied critical thinking and research to address complex issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives

Customer Service/Dispatch

Columbine Appliance
Erie, CO
07.2021 - 02.2022
  • Provide details about service to warranty companies
  • Send invoices
  • Schedule appointments and fill route for 15 technicians
  • Route techs for day to be time and cost effective
  • Work with parts department.
  • Monitored and tracked dispatch communication systems.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Accounting/Customer Service Representative

Express Professional Temp Agency
11.2020 - 09.2021
  • Maintain accurate financial records by maintaining, researching and updating accounting documents in file and electronic format
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Evaluated and improved financial records to make important business decisions.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Prepare and process electronic fund transfers and payments of intercompany transactions
  • Reconcile vendor statements, research and resolve invoice discrepancies and issues
  • Help in other departments, production, wearhouse
  • Assisting customer requests via phone, email, and chat
  • Providing first-tier technical support logins, products, account navigation
  • Offering product recommendation
  • Processing orders, and refunds
  • Researching and reporting technical issues
  • Troubleshooting, Login , products, account navigation
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Dispatcher

G & Z Transport
07.2019 - 03.2020
  • Coordinates driver equipment and crews across various field locations
  • Advising of route or traffic problems
  • Expedite driver issues to resolve in timely manner
  • High stress fast paced environment
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Sent out drivers to assist callers based on locations, needs and worker availability.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.

Personal care provider

Always Best Care
04.2019 - 07.2019
  • Need to provide personal care and homemaking services to elderly and disabled
  • Catalog and communicate patient needs to medical staff
  • Observe patients and report any changes in patient condition
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Transportation Specialist

Weld County RE-5J
12.2018 - 07.2019
  • Transportation, Use route navigation apps and knowledge of area to deliver students safely and on time
  • Interact with students in professional manner
  • Complete daily maintenance checks on van and notify manager of any issues
  • Drive in inclement weather
  • Worked on escalations given by supervisor to problem solve any issues client reported
  • Met safety and regulatory standards for full operational compliance.
  • Coordinated schedules and communicated changes to customers.

Quality Control Specialist I and II

Genesis Plastics
01.2017 - 07.2018
  • Develop and conduct variety of tests on inbound materials from vendors and outbound products for shipping
  • Ensure that all of quality check procedures put in place by company are followed during every production phase
  • Create comprehensive documentation for quality issues and note corrective actions that were taken
  • Educate production team on quality control issues and work with department managers to improve overall company safety and product quality
  • Create process checklists and coordinate quality inspections with department managers
  • Inspect raw materials to ensure consistency and integrity
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Monitored product standards and quality-control programs.
  • Created and maintained several databases to track statistical data.
  • Addressed non-conformance issues, pausing production to correct errors.

Office Management / Optician

Advances Insight
05.2016 - 10.2016
  • Operate manual lensometer and other tools to achieve proper fittings for patients
  • Educate patients on their corrective lens options and help them make choice that fits their medical needs as well as lifestyle preferences
  • Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
  • Communicate with physician with questions or concerns about prescriptions and other eye-related issues
  • Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
  • Improved client relationship with active communication and problem-solving efforts
  • Continue education in management, organization and team-building skills
  • Manage employee schedules and troubleshoot scheduling conflicts as arise
  • Assisted with onboarding new clients and securing paperwork completion.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.

General Ledger Mapping/Tech Support

Paychex Inc
Aurora, CO
11.2012 - 05.2016
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Gathered, organized and input information into digital database.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Gathered and organized materials to support operations.
  • Generated reports detailing findings and recommendations.
  • General Ledger setup duties for clients; set up general ledger accounts according to clients chart of account.
  • Support client with accounting programs
  • Team worked to provide clients with best service possible
  • Worked on escalations given by supervisor to problem solve any issues clients reported.
  • Responsible for end to end solutions.

Quality Control Inspector/IPI

Coors Tek
08.2009 - 10.2013
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Investigated customer complaints to take necessary corrective actions.
  • Weighed products prior to shipment to confirm accuracy.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Oversaw daily operations
  • Analyzed process and provided input for improving productivity
  • Reduced cost, resolved complex departmental issues and Maintained accurate records for quality of product
  • Posted results in online database for management retrieval
  • Trained new employees on operation of press handling and product and data entry software
  • Helped achieve company goals by supporting production works
  • Maintained necessary levels of communication between shifts.
  • Operated and maintained testing equipment.
  • Utilized quality control software to track and analyze product data.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Repaired faults, reassembled products, and completed additional tests.
  • Followed safety protocols while handling hazardous materials.
  • Provided feedback to production team regarding product quality.
  • Followed standard operating procedures for inspections and tests.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Sampled products to verify compliance with standards
  • Updated quality control records and reports.
  • Monitored product quality at all stages of production process.
  • Recorded inspection and test results on data sheets.

Bakery Clerk

King Soopers Bakery
11.2012 - 06.2013
  • Baked product, packaged and labeled
  • Helped customers, take special request orders
  • Close out bakery for night, clean and prep department for morning shift
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Inspected goods to establish accurate pricing and labeling.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Head Receptionist /Customer Service

Med1Online
08.2007 - 05.2009
  • Handled, processed, and distributed confidential information and company mail
  • Developed new customer relations through telephone contact and sales activity,
  • Maintained and prioritized daily tasks and projects including call log,
  • Appointments and travel expense reports
  • Assisted in all areas of administrative work including data entry, receptionist duties, filing,
  • Research and development, maintain office equipment.
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Customer service/call center

Alpine Access
01.2004 - 01.2007
  • Work from home position
  • Took incoming call processed orders
  • Answered questions about the products
  • Verified billing and shipping information
  • Processed customer complaints for different companies
  • (Office Depot, Plow and Hearth, 1 800-Flowers)
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer account discrepancies and concerns.

Teacher Assistant

Jefferson County Schools
01.1999 - 01.2000
  • Help mold minds of young children
  • Assist teachers in class rooms with students,
  • Helped with projects, worked with small group of students.
  • Delivered supplementary lessons and practice assignments.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in lessons, curriculum and homework planning.
  • Monitored students during quizzes and tests.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Graded assignments and reported individual progress to teacher.
  • Provided one-on-one and group-based learning support focused on student progress.

Receptionist

Alexander’s Data Services
01.1998 - 01.1999
  • For local doctors’ offices
  • Filed, Answered phones, Checked in patients
  • Assisted with onboarding new clients and securing paperwork completion.
  • Responded to inquiries from callers seeking information.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled cash transactions and maintained sales and payments records accurately.

Lead Receptionist

Rose Medical Center MRI Department
01.1997 - 01.1998
  • Checking in and helping patients with paperwork
  • Scheduling appointments, ordering and stocking supplies
  • Training new department employees
  • Hanging MRI films for radiologist,
  • Dealing with multiple doctors’ offices and insurance companies.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Screened visitors and issued badges to maintain safety and security.

Education

Phlebotomy - Phlebotomy

Phlebotomy Training Specialist
Westminster, CO
2019

No Degree - CPR

CPR Training
Johnstown, CO
2019

No Degree -

Colorado Employment Skills Certificate
Denver Co
2018

Some College (No Degree) - Radiologist Assistant

Community College of Denver Tech.
Denver, CO

GED -

Community College of Denver Tech
Denver, CO
01.1993

Skills

  • Typing Proficiency
  • Records Preparation
  • Critical Thinking
  • Written and Verbal Communication skills
  • Strong Attention to details
  • Positive Attitude
  • Problem-Solving and Critical Thinking
  • Time Management
  • Professionalism
  • Team Player
  • Multi-tasking skills
  • Adherence to high customer service standard
  • Train new employees
  • Accounts receivable
  • Billing experience
  • Data entry
  • Computer Skills:
  • Windows
  • Microsoft Word
  • Outlook
  • Excel
  • PowerPoint
  • Salesforce
  • SQCpack EZ
  • ISO recordkeeping
  • Revolution

Timeline

Customer Service/Dispatch

Columbine Appliance
07.2021 - 02.2022

Administrative Assistant /Optician/Optical Tech

3D Vision Eye Care
03.2021 - Current

Accounting/Customer Service Representative

Express Professional Temp Agency
11.2020 - 09.2021

Dispatcher

G & Z Transport
07.2019 - 03.2020

Personal care provider

Always Best Care
04.2019 - 07.2019

Transportation Specialist

Weld County RE-5J
12.2018 - 07.2019

Quality Control Specialist I and II

Genesis Plastics
01.2017 - 07.2018

Office Management / Optician

Advances Insight
05.2016 - 10.2016

General Ledger Mapping/Tech Support

Paychex Inc
11.2012 - 05.2016

Bakery Clerk

King Soopers Bakery
11.2012 - 06.2013

Quality Control Inspector/IPI

Coors Tek
08.2009 - 10.2013

Head Receptionist /Customer Service

Med1Online
08.2007 - 05.2009

Customer service/call center

Alpine Access
01.2004 - 01.2007

Teacher Assistant

Jefferson County Schools
01.1999 - 01.2000

Receptionist

Alexander’s Data Services
01.1998 - 01.1999

Lead Receptionist

Rose Medical Center MRI Department
01.1997 - 01.1998

Phlebotomy - Phlebotomy

Phlebotomy Training Specialist

No Degree - CPR

CPR Training

No Degree -

Colorado Employment Skills Certificate

Some College (No Degree) - Radiologist Assistant

Community College of Denver Tech.

GED -

Community College of Denver Tech

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Amie Mossberger