Amie Pickens
Maryville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Building rapport with customers and customer retention are two of my specialties.
Overview
21
21
years of professional experience
Work History
Office Administrator/Marketing
- Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, and as an administrative assistant
- Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction
- Offer advanced computer skills in MS Office, Excel, Power Point Presentation, and other applications/ Systems.
Customer Experience Manager
Michael’s
04.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
Maddie Cakes
02.2015 - Current
- Bake and decorate cakes for all occasions.
Office Manager/ Customer Service Representative
Farm Credit Mid America
02.2017 - 03.2020
- Greeted customers and built rapport while answering phones and helping customers with their accounts
- Called on delinquent accounts, typed up Deeds of Trust and sent off to be recorded, recorded Notice of Completions on construction loans, Released Deeds of Trust, Recorded UCC's and Released UCC's as loans were paid off
- Took care of office by paying bills, inventory and ordering merchandise and office supplies
- Reviewed contracts and hired or fired vendors
- Made sure the customer-maintained insurance on their properties and made sure no lapse in insurance
- Kept all Labor Law posters and employee info up to date, took care of all the mail, posted payments to customer accounts, responsible for the nightly deposits and issued checks to customer from credit lines up to a million dollars.
Real Estate Agent
Town & Country Realtors of E. TN.
12.2011 - 01.2014
- Listing Agent and Buyers Agent
Mortgage Loan Originator
Blount Home Mortgage
02.2013 - 09.2013
- Originating Loans by referrals, word of mouth and Marketing
- Had my own processor
- Typed loans Conventional, FHA, VA, RD, 203k, and Jumbo loans
- Closed 5 Loans Have a pipeline now built up.
Dispatcher
Terry's Resource Management LLC (TRM)
01.2006 - 03.2010
- Promoted to Office Manager, Nov
- 2006-March 2010
- Responsible for making sure company ran smoothly, coordinating all office functions, Human Resources, payroll, collections, Accounts Receivables/Payable and making sure customers were taken care of and satisfied with our company performance
- Supervised a team of thirteen truck drivers, two hundred sub-contract trucks and the dispatcher
- Responsible for bidding, turning in job quotes and proposals for upcoming jobs found on the Federal Business Opportunities website
- Ordering and taking inventory for barges of limestone and fleeting
- Results: Increased company revenue with the increased number of loads delivered to customers
- Cutbacks were also gained by mapping quicker routes, which allotted savings in fuel and drivers' hours
- Saved Thousands of Dollars in fees and improved the response rates of direct marketing by making cold calls, emailing/mailing PowerPoint Presentations to customers that could potentially use our services, and by going to jobsites, meeting with prospect customers doing Public Relations and Increasing Sales
- Saved money by using Excel spreadsheets to keep records of all company expenses, categorized all receipts, and profit into a monthly financial statement to turn into company CPA.
Beverage Cart
Royal Oaks Country Club-Maryville
01.2004 - 12.2005
- Promoted To Bartender, in 2004 and within two months: Promoted To Bar Manager & Events Coordinator
- Responsible for overseeing day to day operations of all beverages and Inventory for an exclusive country club with a hands-on approach
- Also responsible for booking events, golf outings, and wine tastings
- Took classes to receive my ABC card to bartend and serve members when short on slow days or during the off-season
- Results: Saved company money by increasing responsibility and working all shifts bartending as well as manager, made sure to work all events and outings, also by utilizing company's part-time staff and temporary agency staffing only during big events or when needed extra help.
Education
Federal and State Licensed - Retired -
NMLS Licensed
01.2011
Real Estate Certificate's and License-Retired -
TREES: Real Estate School
01.2010
Diploma -
William Blount
01.1997
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Retail management experience
- Problem-solving abilities
- Customer Service
- Active Listening
- Microsoft Excel
- Building rapport
- Employee Coaching and Mentoring
- Human Resources Management
- Meeting Coordination
- Computer Skills
- Professional and Courteous
Timeline
Customer Experience Manager
Michael’s
04.2024 - Current
Office Manager/ Customer Service Representative
Farm Credit Mid America
02.2017 - 03.2020
Maddie Cakes
02.2015 - Current
Mortgage Loan Originator
Blount Home Mortgage
02.2013 - 09.2013
Real Estate Agent
Town & Country Realtors of E. TN.
12.2011 - 01.2014
Dispatcher
Terry's Resource Management LLC (TRM)
01.2006 - 03.2010
Beverage Cart
Royal Oaks Country Club-Maryville
01.2004 - 12.2005
Office Administrator/Marketing
Federal and State Licensed - Retired -
NMLS Licensed
Real Estate Certificate's and License-Retired -
TREES: Real Estate School
Diploma -
William Blount