Amie Roberts

• Resolved customer queries related to delivery status and timing.
• Maintained records of deliveries, pickups, and other fleet operations activities.
• Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
• Communicated effectively with external vendors regarding supplies orders or service requests.
• Monitored and tracked driver performance against service level agreements.

• Increased production efficiency by 25% by streamlining the cutting process and implementing new techniques
• Reduced material waste by 15% through precise measurements and improved cutting accuracy
• Completed an average of 180 trim cuts per day, exceeding production targets

• Increased returns processing capacity by 185%, from 7,000 units to 20,000 units per shift, by creating and implementing a simplified returns process
• Developed and implemented new training materials with visual aids, improving sorter efficiency and reducing errors by 30%
• Led a team to break 5 network records on the first night of peak season, demonstrating exceptional leadership and operational excellence
• Supervised shipping operations, ensuring timely and accurate dispatch of an average of 15,000 units per shift

• Processed an average of 50 payday loan applications daily, ensuring accuracy and compliance with company policies
• Achieved a 95% customer satisfaction rate by providing exceptional service and resolving customer issues promptly
• Reduced loan processing time by 30% by implementing a streamlined application review process

• Conducted daily audits of teller drawers, ATMs, and vaults, ensuring 100% compliance with bank policies and regulations
• Opened and managed over 200 new accounts monthly, contributing to a 15% increase in branch customer base
• Conducted customer onboarding sessions, resulting in a 90% customer retention rate within the first year
• Reduced teller errors by 25% through regular training and performance reviews

GPA: 3.93

• Dean's List
• Major in: Information Technology
• 3.85 GPA
• Minor in: Software Systems Engineering