Amie Russo
Tampa,FL
Summary
Dynamic Client Success Lead with a proven track record in driving customer satisfaction and managing successful campaigns. Passion for helping businesses, leaving no stone unturned in the pursuit of excellence.
Facilitating communication around data insights. Leaning into Data Analysis to generate actionable insights, to grow profits, and increase market share.
Adept in Salesforce and Zoho, I excel in fast-paced environments, leveraging strong critical thinking and adaptability to deliver results. Committed to continual improvement and fostering effective relationships.
Proven Areas of Expertise:
Client Relationship Management l Tactical Planning l Data Interpretation l Problem Resolution l Efficient Methodology l Customer Relationship Management Software l Microsoft Suite
LinkedIn Profile: linkedin.com/in/amie-russo-b94a8137b
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Success Lead
Bay MarketForce
08.2012 - 07.2025
Began as a Sales Development Representative. After completing my Associates and Bachelor's degree, I continued to move up and became a Senior Sales Development Rep, then Senior Sales Development Rep ||. After managing multiple campaigns, being a peer mentor, and taking on additional technical tasks, I was promoted to Client Success Lead.
Experiences and Application
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked in Salesforce and Zoho for customer relationship management and sales operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Applied Science - Business, Emphasis in Integrated Leadership
University of Wisconsin, Green Bay
Green Bay, WI05-2018
Administrative Professional
Northeast Wisconsin Technical College
Green Bay, WI05-2016
Skills
Self-motivated, with a strong sense of personal responsibility
Skilled at working independently and collaboratively in a team environment
Proven ability to learn quickly and adapt to new situations
Passionate about learning and committed to continual improvement
Strong attention to detail and organization
Certification
- Career Essentials in Generative AI by Microsoft and LinkedIn
- Gener8tor Skills Accelerator
- Career Essentials in Data Analysis
- Software Level 2 Certificate
- Software Level 1 Certificate
- Office Proficiency Assessment and Certification
Timeline
Client Success Lead
Bay MarketForce
08.2012 - 07.2025
Associate of Applied Science - Business, Emphasis in Integrated Leadership
University of Wisconsin, Green Bay
Administrative Professional
Northeast Wisconsin Technical College
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