Pharmacy Technician
Franklin Pharmacy
2018 - 2021
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels by restocking shelves and organizing medication supplies.
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Provided excellent customer service by answering inquiries regarding medications and health products.
- Followed safety protocols to ensure compliance with pharmacy regulations and standards.
- Collaborated with healthcare professionals to facilitate effective communication regarding patient care.
- Participated in training sessions to enhance knowledge of pharmaceutical practices and procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Streamlined drug distribution processes, reducing wait times for patients.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
