Experienced and award-winning business systems professional with strong focus on optimizing processes and enhancing system efficiency. Known for fostering team collaboration and delivering tangible results in dynamic environments. Expertise in business analysis, data modeling, and project management. Adaptable and dependable, consistently meeting evolving organizational needs while ensuring successful outcomes.
Overview
33
33
years of professional experience
Work History
Senior Policy Analyst
22nd Century Technologies, Inc.
09.2017 - 07.2025
National Institutes of Health (NIH), Bethesda, MD
Assigned to NIH Ethics Office
Continued responsibilities as Lead Analyst and project manager responsible for business analysis, release planning, and requirements management of the NIH Enterprise Ethics System (NEES) and Ethics Management Information System (EMIS) business systems at the NIH Ethics Office.
Worked directly with the team of system developers at the NIH Center of Information Technology (CIT) (My former colleagues), to facilitate strategic business and technology goals on behalf of the Director of the NIH Ethics office
Improved Conflict of Interest compliance processes through workflow redesign and automation, increasing reporting efficiency by 60%
Management of all design and functional requirements
System release planning and management
Quality assurance management
Analyzed policy impacts and provided strategic recommendations to enhance operational efficiency.
Developed comprehensive reports on regulatory compliance for key stakeholders.
Led cross-functional teams to evaluate and implement policy changes across departments.
Facilitated training sessions for staff on new policy initiatives and compliance requirements.
Developed Standard Operating Procedure (SOP) documents articulating organization's stance on various policy matters, promoting transparency and stakeholder engagement.
Participated in budget planning and resource allocation for effective execution of planned initiatives related to public ethics policies.
Managed complex projects, ensuring timely completion and achievement of desired outcomes.
Senior Business/Systems Analyst
Information Gateways, LLC
03.2006 - 09.2017
Assigned to the Division of Enterprise and Customs Applications (DECA) within the Center for Information Technology Center at the National Institutes of Health (NIH).
Managed development of Software Requirements Specifications for NIH's beta Enterprise Ethics System.
Led cross-functional teams to implement system enhancements and streamline business processes.
Facilitated workshops to gather stakeholder feedback, driving consensus on project objectives and deliverables.
Developed and maintained documentation for systems, processes, and workflows to ensure required compliance from government agencies such as Health and Human Services and Office of Government Ethics.
Supervised junior analysts to promote their professional growth through mentoring in best practices for system analysis and project management methodologies, while encouraging ongoing learning and development.
Evaluated emerging technologies to recommend solutions that align with business goals and improve efficiency.
Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
Implemented process improvements that enhanced data accuracy and reduced operational risks across the organization.
Collaborated with IT departments to ensure system integration aligns with organizational strategic initiatives.
Managed scope changes effectively to maintain project alignment.
Facilitated technical solution workshops to identify viable solutions.
Generated Release Notes ensuring seamless system implementations.
Business Analyst
TekSystems Consulting LLC
09.2005 - 02.2006
National Association of Securities Dealers (NASD), Rockville, MD
Assigned to NASD's Program Management Group within the Registration and Disclosure (RAD) division, responsible for requirements analysis and documentation through the initiation phase for the development of the Mortgage Industry (MILS) Licensing System.
Senior Systems Analyst/Project Manager
Computer Science Corporation (CSC)
11.2003 - 09.2005
America Online (AOL), Dulles, VA
Analyzed and prepared Technical Specifications and Documentation for AOL Customer Care's Back-end servers including:
Primary point of contact for project strategic and tactical planning communication.
Senior Systems Analyst
TAC Worldwide
06.2003 - 09.2003
Internal Revenue Service (IRS), New Carrollton, MD
Responsible for a variety of financial analysis and business consulting tasks for IRS Information Technology Office including:
Developing and reviewing Office of Management and Budget (OMB) '300' business cases
Budget formulation; business process re-engineering (BPR), Capital Planning and Investment Control (CPIC) processes and training
Use Case analysis and documentation for CPIC processes
Providing strategic business analyses and ad hoc support as required
Manager, Requirements, and Implementation
American Red Cross (ARC)
04.2001 - 05.2003
American Red Cross (ARC), National Headquarters, Washington, DC
Responsible for the Functional Requirements development, Implementation and Maintenance of mission critical systems and applications within the ARC Growth and Integrated Development department including
Managing the analysis of business and functional requirements for the development of client/server and web-based systems and applications
Managing high visibility and costly projects through a repeatable SDLC from initiation to implementation
Responsible for the development of Training and Implementation Plans
Responsible for the development and facilitation of milestone reviews including Post-Implementation 'Lessons Learned' review
Responsible for the development and presentation of Post-Implementation Maintenance Plans
Managing the maintenance of ARC and best-practice engineering methodologies, project planning, development, and maintenance of Standard Operating Procedures, as well as internal and external service levels agreements
Managing the 'Request for Proposal' (RFP) process, including documentation, evaluation and selection of vendor resources and services
Performing Cost-Benefits analysis and Capital Planning for the acquisition and implementation of new technologies
Project Manager, Enterprise Reporting Group
Teligent, Inc.
02.2000 - 03.2001
Teligent, Inc.
Project scope, schedule, resources, and budget management for the development and Implementation of Teligent's web-based Product Catalog Application initiative and Enterprise Reports development for Telegent's Sales and Marketing Group.
The development of the Enterprise Reporting group's standard requirements documents template and processes that was adopted by other groups within the IT department
Gathering and managing Business and Functional Requirements for the development of customized MetaSolve's Telecom Business Systems (TBS) reports
Management Consultant/Business Process Re-engineering (BPR) Analyst
Soza, Inc.
01.1999 - 02.2000
Soza, Inc. Vienna, VA
Provided management consulting services for the technical re-engineering of the Farm Loan Compliance and Eligibility initiative at the United States Department of Agriculture (USDA).
Performed Business Process Re-engineering (BPR) and Cost Benefit Analysis (CBA) for emerging technology and technical equipment purchases and upgrades per the Clinger-Cohen Act (CCA) of 1996.
Led geospatial analysis for program participating farmland to be captured in application prototype.
Led the implementation of a system prototype for USDA users.
Systems Analyst
ACS Government Solutions, Inc.
06.1997 - 01.1999
Federal Deposit Insurance Corporation (FDIC), Washington, DC
Assigned to the FDIC to provide Business and Functional Requirements analysis and documentation for the development of FDIC's Travel and Expense Reporting application including:
Lead Point of Contact for application implementation between the business sponsors and technical/development teams
Web Strategist
MCI
01.1995 - 06.1997
MCI/WorldCom Washington, DC
Designed developed and maintained 12 departmental Intranet sites
Analysis, recommendation, and implementation of database software such as Visual Interdev and Allaire's Cold Fusion
Technical Specialist III
MCI
01.1993 - 01.1995
MCI Washington, DC
Troubleshooting and resolution of PC modems and modem protocols for MCI Electronic Messaging internal and external users.
Technical support for all third-party connection gateway software programs
Installed, configured, and upgraded MCI Mail software on employee desktops PC's
Education
Master's Certificates - Managing Information Technology Projects, Scheduling and Cost Control, Risk Management
The George Washington University/ESI International
Fairfax, VA
BA - Economics and International Relations
State University of New York
NY
Skills
Policy evaluation
Project management
Data analysis and engagement
Agile methodologies
Business process improvement
User acceptance testing
Software development life cycle
Requirements analysis
Data analytics
Information security
Virtualization technologies
Big data technologies
Awards
Individual Professional Awards:
1. National Institutes of Health "Award of Merit"
2. National Institutes of Health "Director's Award"
3. National Institutes of Health Ethics Office Certificate of Appreciation
Timeline
Senior Policy Analyst
22nd Century Technologies, Inc.
09.2017 - 07.2025
Senior Business/Systems Analyst
Information Gateways, LLC
03.2006 - 09.2017
Business Analyst
TekSystems Consulting LLC
09.2005 - 02.2006
Senior Systems Analyst/Project Manager
Computer Science Corporation (CSC)
11.2003 - 09.2005
Senior Systems Analyst
TAC Worldwide
06.2003 - 09.2003
Manager, Requirements, and Implementation
American Red Cross (ARC)
04.2001 - 05.2003
Project Manager, Enterprise Reporting Group
Teligent, Inc.
02.2000 - 03.2001
Management Consultant/Business Process Re-engineering (BPR) Analyst
Soza, Inc.
01.1999 - 02.2000
Systems Analyst
ACS Government Solutions, Inc.
06.1997 - 01.1999
Web Strategist
MCI
01.1995 - 06.1997
Technical Specialist III
MCI
01.1993 - 01.1995
Master's Certificates - Managing Information Technology Projects, Scheduling and Cost Control, Risk Management
The George Washington University/ESI International