Amie Taylor
Brewton,AL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
United Bank
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
Front Desk Associate
Massage Envy
03.2020 - 08.2022
- Answered and directed incoming calls using multi-line telephone system
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Style Advisor
Justice
06.2018 - 03.2020
- Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection
Education
High School Diploma -
Foley High School
Foley, AL05.2019
Skills
- Cash transactions
- Conflict management
- Multi-line phone systems
- Bookkeeping
- Drawer balancing
- Inventory management
- Organization
- Customer service
- First Aid/CPR
Timeline
Customer Service Representative
United Bank
09.2022 - Current
Front Desk Associate
Massage Envy
03.2020 - 08.2022
Style Advisor
Justice
06.2018 - 03.2020
High School Diploma -
Foley High School