Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
SeniorSoftwareEngineer

Amie Troche

North Royalton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a sense of urgency. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Claims Generalist Associate

Progressive Insurance
04.2023 - Current
  • Enhanced claim processing efficiency by thoroughly reviewing and analyzing documents submitted for each claim.
  • Expedited claim resolutions through effective communication with clients, providers, and other parties.
  • Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claims.
  • Provided outstanding customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
  • Reduced time spent on repetitive tasks by developing and implementing streamlined claims management procedures.
  • Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.

Service Coordinator

Roberts Mechanical Equipment
01.2020 - Current
  • Oversaw team of service professionals focused on boiler installation and maintenance.
  • Managed caseload of up to 100 clients and vendors.
  • Upheld client satisfaction by designing accurate and detailed timelines for heating repair services and alerting clients of changes.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Processed and tracked purchase orders, warranties and invoices.

Assistant Bar Manager

Knuckleheads Tavern
08.2016 - Current


  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.

Environmental Services Lead

HOTT Associates
06.2014 - 11.2016
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Education

Cosmetology -

Regency Beauty Institute
North Olmsted, OH
06.2014

High School Diploma -

Reynolds High School
Troutdale, OR
06.1994

Skills

  • Customer Expectations Management
  • Organizational Skills
  • Analytical Thinking
  • Building Rapport and Trust
  • Adaptability and Flexibility
  • Dependable and Consistent
  • Case Management
  • Dispute Resolution

Affiliations

  • Employee Engagement Committee
  • Rep Advisory Crew
  • Social Responsibility Team
  • Member of LGBT+, NEW, PAAN, and PLANeta

Timeline

Claims Generalist Associate

Progressive Insurance
04.2023 - Current

Service Coordinator

Roberts Mechanical Equipment
01.2020 - Current

Assistant Bar Manager

Knuckleheads Tavern
08.2016 - Current

Environmental Services Lead

HOTT Associates
06.2014 - 11.2016

Cosmetology -

Regency Beauty Institute

High School Diploma -

Reynolds High School

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Amie Troche