Amie Troche
North Royalton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a sense of urgency. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
North Olmsted, OH
04.2023 - Current
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documents submitted for each claim.
- Expedited claim resolutions through effective communication with clients, providers, and other parties.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claims.
- Provided outstanding customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Reduced time spent on repetitive tasks by developing and implementing streamlined claims management procedures.
- Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.
Service Coordinator
Roberts Mechanical Equipment
Walton Hills, OH
01.2020 - Current
- Oversaw team of service professionals focused on boiler installation and maintenance.
- Managed caseload of up to 100 clients and vendors.
- Upheld client satisfaction by designing accurate and detailed timelines for heating repair services and alerting clients of changes.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Processed and tracked purchase orders, warranties and invoices.
Assistant Bar Manager
Knuckleheads Tavern
Parma, OH
08.2016 - Current
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Environmental Services Lead
HOTT Associates
Parma, OH
06.2014 - 11.2016
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Education
Cosmetology -
Regency Beauty Institute
North Olmsted, OH06.2014
High School Diploma -
Reynolds High School
Troutdale, OR06.1994
Skills
- Customer Expectations Management
- Organizational Skills
- Analytical Thinking
- Building Rapport and Trust
- Adaptability and Flexibility
- Dependable and Consistent
- Case Management
- Dispute Resolution
Affiliations
- Employee Engagement Committee
- Rep Advisory Crew
- Social Responsibility Team
- Member of LGBT+, NEW, PAAN, and PLANeta
Timeline
Claims Generalist Associate
Progressive Insurance
04.2023 - Current
Service Coordinator
Roberts Mechanical Equipment
01.2020 - Current
Assistant Bar Manager
Knuckleheads Tavern
08.2016 - Current
Environmental Services Lead
HOTT Associates
06.2014 - 11.2016
Cosmetology -
Regency Beauty Institute
High School Diploma -
Reynolds High School