Hi, I’m
Amie Valentine
Elk Grove,CA
Summary
I have over 10 years of retail, operations and customer service experience. I am an expert in shipping and receiving, inventory management, OSHA standards and safety guidelines. I am well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. I am also practiced in developing and maintaining productive relationships with vendors, customers and staff.
Overview
11
years of professional experience
Work History
Best Buy
Retail Warehouse Associate
09.2023 - Current
Job overview
- Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
- Streamlined warehouse operations by maintaining organized storage areas and implementing effective space utilization strategies.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
- Executes stock counts storewide on a weekly basis to ensure accurate inventory
Best Buy
Operations Supervisor
03.2022 - 06.2023
Job overview
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
- Resolves customer service escalations in-person and on the phone.
- Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.
- Executes home delivery, send backs, and damage claims according to standard operating procedures.
Best Buy
Product Flow Associate
05.2018 - 03.2022
Job overview
- Unload trucks and record store inventory
- Prepare products to be shipped to other stores and costumers’ homes
- Stock shelves and organize merchandise displays to help customers see what’s possible and quickly purchase products
- Follow established safety guidelines while operating store equipment
- Replenish products daily to ensure they’re fully stocked on the sales floor
- Process online orders and assist other employees with store pickup orders
Best Buy
Sales Associate
10.2016 - 05.2018
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Verizon Authorized Retailer
Sales Associate
10.2015 - 10.2016
Job overview
- Opened/Closed store
- Provided excellent service to any and all customers
- Counting and delivery deposits each day.
Best Buy
Mobile Sales Associate
10.2013 - 10.2015
Job overview
- Met an hourly sales goal each shift
- Kept shelves stocked and clean.
Education
Liberty Ranch High SchoolGalt, CA
High School Diploma
06.2013
Skills
- Material Handling Equipment
- Order Picking
- Maintaining equipment
- Packaging and Labeling
- Heavy Lifting
- Warehouse Safety
- Shipping and receiving
- Storage Organization
Timeline
Retail Warehouse Associate
Best Buy
09.2023 - Current
Operations Supervisor
Best Buy
03.2022 - 06.2023
Product Flow Associate
Best Buy
05.2018 - 03.2022
Sales Associate
Best Buy
10.2016 - 05.2018
Sales Associate
Verizon Authorized Retailer
10.2015 - 10.2016
Mobile Sales Associate
Best Buy
10.2013 - 10.2015
Liberty Ranch High School
High School Diploma