Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amie Walker

Ogden,UT

Summary

Dynamic insurance underwriter with expertise from Farm Bureau Financial Services, adept at claims handling and policy evaluation. Proven track record in reducing claim losses and enhancing customer satisfaction through effective communication and problem-solving. Skilled in data interpretation and CRM software, ensuring compliance and fostering strong client relationships.

Insurance professional with solid experience and knack for risk assessment and policy evaluation. Adept at analyzing data and making informed decisions to mitigate potential losses. Highly focused on fostering team collaboration and driving results, adaptable to changing needs. Known for strong analytical skills, effective communication, and keen understanding of regulatory requirements.

Experienced with analyzing risk factors and determining appropriate coverage for diverse clients. Utilizes comprehensive evaluation techniques to align policies with company standards and client needs. Strong understanding of risk management principles and effective decision-making to enhance underwriting profitability.

Overview

24
24
years of professional experience

Work History

Insurance Underwriter

Farm Bureau Financial Services
07.2007 - 06.2017
  • Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
  • Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums.
  • Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.

Office Manager

Baileys / GE
06.2003 - 04.2007
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Customer Service Representative

Convergys
01.1993 - 01.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate - Auto And Home Underwriting

Insurance Law School
Sandy, UT

Skills

  • Claims handling
  • Data interpretation
  • Insurance policy expertise
  • Policy evaluation
  • Data entry
  • Help desk support
  • CRM software
  • Customer relationship management (CRM)
  • Complaint handling
  • Problem-solving

Timeline

Insurance Underwriter

Farm Bureau Financial Services
07.2007 - 06.2017

Office Manager

Baileys / GE
06.2003 - 04.2007

Customer Service Representative

Convergys
01.1993 - 01.2003

Certificate - Auto And Home Underwriting

Insurance Law School