Amie Wells
Bonney Lake,WA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Adept at handling all types of custodial tasks and effectively training team members to perform jobs with accuracy and speed. Excellent leader with strong communication and interpersonal skills.
Proficient in hazardous materials handling, cleaning procedures and maintenance requirements. Familiar with administering records, handling public inquiries and leading team meetings. Fluent in English.
Background includes safety coordination, program management and team leadership in custodial settings. Well-versed in School District operations and standard practices. Organized and disciplined professional with advanced problem-solving abilities
. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
9
9
years of professional experience
Work History
Custodian
Renton School District
05.2018 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used power scrubbing and waxing machines to scrub and polish floors.
Custodial Services Supervisor
C&W Services
11.2022 - 03.2023
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Assistant Store Manager
Papa John's Pizza
05.2014 - 05.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Kent Phoenix Academy
Kent, WASkills
- Cleaning Products
- Persuasion
- Cleaning and Sanitizing
- Adaptable and Flexible
- Maintaining Building Security
- Industrial Equipment Operation
- Communication and Interpersonal Skills
- Damage Reporting
- Trash Pickup
- Clean Floors
Timeline
Custodial Services Supervisor
C&W Services
11.2022 - 03.2023
Custodian
Renton School District
05.2018 - Current
Assistant Store Manager
Papa John's Pizza
05.2014 - 05.2018
GED -
Kent Phoenix Academy