Summary
Overview
Work History
Education
Skills
Timeline
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Amie Whetstone

Independence,MO

Summary

Dynamic Night Manager with a proven track record at Alloy Wheel Repair Specialists, excelling in people management and conflict resolution. Enhanced team performance through effective training and streamlined operations, achieving a significant reduction in incident rates. Skilled in emergency response and maintaining safety standards, fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Night Manager/Painter

Alloy Wheel Repair Specialists
07.2022 - Current
  • Prepared nightly wheel repair order by accurately making sure each wheel is refinished correctly, checked to unsure all wheels are mounted and balanced correctly and placed in correct drivers row for the next morning.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure employees are safe.
  • Keep everything up around the shop to OSHA standard.
  • Created nightly shift task lists to assign duties to each employee.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Trained and mentored new and existing staff to achieve best practices.
  • Managed six employees in delivering smooth, productive night shift operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
  • Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Painted or powder coated all wheels being refinished.

Auto Body Shop Manager

Drive Fast USA
05.2021 - 07.2022
  • Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
  • Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
  • Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
  • Maximized use of available space by reorganizing the shop layout for increased productivity.
  • Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
  • Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
  • Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
  • Implemented a comprehensive safety program to reduce workplace accidents and maintain compliance with industry regulations.
  • Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Supervised and managed shop operations and tasks.
  • Developed estimates by costing parts, supplies and labor and calculating customers' payments.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Wheel Repair Technician/Polisher

Alloy Wheel Repair Specialists
09.2017 - 05.2021
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Ensured proper use and maintenance of polishing tools, resulting in prolonged equipment life and reduced repair costs.
  • Demonstrated commitment to continuous learning by staying up-to-date on the latest polishing technologies and techniques and incorporating them into daily practice when applicable.
  • Excelled at multitasking, managing multiple projects concurrently without compromising quality or timeliness of deliverables.
  • Maintained a safe working environment, adhering to all safety guidelines during the polishing process.
  • Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
  • Repaired and maintained equipment, objects or parts using hand tools.

Education

High School Diploma -

Blue Springs High School
Blue Springs, MO

Skills

  • Security awareness
  • People management
  • Conflict resolution
  • Property maintenance
  • Policy enforcement
  • Emergency response readiness
  • Delegation proficiency
  • Professional and courteous
  • Positive attitude
  • Excellent communication
  • Managing operations and efficiency
  • Good judgment

Timeline

Night Manager/Painter

Alloy Wheel Repair Specialists
07.2022 - Current

Auto Body Shop Manager

Drive Fast USA
05.2021 - 07.2022

Wheel Repair Technician/Polisher

Alloy Wheel Repair Specialists
09.2017 - 05.2021

High School Diploma -

Blue Springs High School

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Amie Whetstone