Amiee fann
chinook mt,MT
Summary
Seasoned Housekeeping Manager with a proven track record at Billings Hotel & Convention Center, enhancing guest satisfaction through meticulous room cleanliness and efficient operations. Skilled in chemical handling and fostering positive guest relations, I led a team to streamline inventory management, reducing costs by 20%. Renowned for a customer service-focused approach and a knack for team motivation and development.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Self-directed [Job Title] offering [Number]-year background cleaning and setting up guest rooms in [Number]-star hotels. Performs general cleaning tasks, responds to guest inquiries and maintains public areas. Flexible and fit individual comfortable lifting [Number] pounds and operating job-related cleaning equipment.
Overview
15
15
years of professional experience
Work History
Housekeeping Room Attendant
Trailhead Hotel
11.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Housekeeping Manager
Billings Hotel & Convention Center
03.2023 - 08.2024
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Laundry Attendant
Big Sky Bubbles
01.2021 - 02.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Casino Cage Supervisor
Tropicana Casino And Resort
04.2010 - 03.2020
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Kept up-to-date with industry trends and regulatory changes to ensure ongoing compliance within cage operations.
Education
High School Diploma -
SANDFORD HIGH SCHOOL
SANDFORDHIGHSCHOOL.ORG08-2010
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
- Chemical handling
- Waste disposal
Timeline
Housekeeping Room Attendant
Trailhead Hotel
11.2024 - Current
Housekeeping Manager
Billings Hotel & Convention Center
03.2023 - 08.2024
Laundry Attendant
Big Sky Bubbles
01.2021 - 02.2023
Casino Cage Supervisor
Tropicana Casino And Resort
04.2010 - 03.2020
High School Diploma -
SANDFORD HIGH SCHOOL
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