Amiee Howard
Norwalk,CA
Summary
Strategic and detail-oriented Sales & Solutions Analyst with 10+ years of experience in reporting, simulations, revenue adjustments, compliance audits, and sales analytics. Proven success in optimizing territories, developing pricing strategies, and delivering insights that strengthen customer partnerships and drive business growth. Recognized with multiple awards for leadership, innovation, and impact at FedEx.
Overview
22
22
years of professional experience
Work History
Senior Sales Analyst
FedEx Services
05.2022 - Current
- Partner with Sales to deliver pricing related optimization strategies, value quantifications, and customer insights, helping close business across worldwide regional accounts in the HealthCare vertical.
- Provide advanced reporting on DC optimization, Service mode optimization, and cost analysis to improve margins.
- Build reporting models and present findings to Sales and customers, driving revenue growth and strategic decision-making.
Sales Support Specialist
FedEx Services
09.2020 - 05.2022
- Managed customer hierarchy alignments and escalations, reducing invoice adjustments and improving data accuracy.
- Designed and led the Top 250 hierarchy clean-up process, enabling successful audits two years in a row (Shining Star Award 2022).
- Led Apollo escalations to identify and correct CHT moves, reducing high-dollar invoice adjustments and minimizing financial risk.
Manager Admin
FedEx Services
04.2015 - 09.2020
- Executed weekly territory and statistical reporting, ensuring compliance and accurate account alignment.
- Supported Sales leadership with reporting, simulations, and revenue adjustments.
- Led training initiatives across regions to improve onboarding and process consistency.
Sales Manager
Best Buy Inc.
06.2003 - 10.2014
- Directed sales operations, driving revenue growth, customer satisfaction, and employee engagement.
- Piloted and rolled out Geek Squad in-home delivery SOPs companywide.
- Applied customer and employee feedback to refine processes and strengthen service levels.
Education
Bachelor of Science - Business Communication
University of Phoenix
01.2022
Skills
- Sales Analytics & Reporting
- Pricing Strategy & Customer Insight
- Territory Optimization & Alignment
- Revenue Adjustments & Compliance Audits
- Distribution Center (DC) & Mode Optimization
- Salesforce & CRM Data Analysis
- Process Improvement & SOP Development
- Strategic Business Partnering
Awards
Shining Star Award (2022) – FedEx Services, Full Services Award (2022) – FedEx Services, Purple Choice Award (2021) – FedEx Services, Team Leadership Award (2018) – FedEx Services, Cultural Champion Award (2017) – FedEx Services, Impact MVP (2016–2017, multiple quarters) – FedEx Services, Impact MVP of the Year (2017) – FedEx Services
Timeline
Senior Sales Analyst
FedEx Services
05.2022 - Current
Sales Support Specialist
FedEx Services
09.2020 - 05.2022
Manager Admin
FedEx Services
04.2015 - 09.2020
Sales Manager
Best Buy Inc.
06.2003 - 10.2014
Bachelor of Science - Business Communication
University of Phoenix
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