Amiee Lee
Minneapolis,MN
Summary
Highly-motivated User Experience Designer with the desire to take on new challenges and transfer my skill of using empathy to solve complex problems and achieving daily operational goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
User Experience Designer/Administrative Assistant
Turnberry Solutions, Inc
Minneapolis, MN
07.2022 - Current
- Gathered feedback from users through interviews and surveys to inform design decisions.
- Conducted user research to identify customer needs, preferences and behaviors.
- Developed wireframes, prototypes and design specifications for websites and applications.
- Created user flows and journey maps to define the user experience.
- Identified opportunities for improvement in existing systems by analyzing usage patterns.
- Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
- Worked in MS Teams and MS Office - MS Outlook, Word, Powerpoint, Excel to compile notes, data, and research
- Scheduled and coordinated meetings for teams and office staff.
- Updated calendars to reflect staffing changes and office events.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Developed and maintained project plans, timelines, and budgets.
User Experience Student
Prime Digital Academy
Minneapolis, MN
12.2021 - 04.2022
- Leveraged Figma, Microsoft Office, Google Workspace, Mural, skills to input and compile data gathered from various sources.
- Presented solutions to complex design problems in presentations, click-through prototypes and design specifications.
- Collaborated and continuously met with clients to understand project needs, specifications, and goals to deliver final product.
- Conducted usability studies with real users to obtain data and evidence to support project design scope.
- Coordinated and scheduled meetings through Zoom and Google Chat with clients.
- Manage team operations by reviewing scope of work, timelines, and project expense.
- Created PowerPoint presentations to present final product and final deliverables.
Financial Account Coordinator
CBRE Global Investors
Bloomington, MN
01.2020 - 12.2021
- Produced monthly rent charges and credit report according to tenant reconciliation billings.
- Performed administrative duties and work in Microsoft excel for organizational and data purposes.
- Created and terminated new/old tenant lease requests and processed refunds, write-offs, payments to account charges.
- Recorded and created monthly cash receipts to tenant properties and ledgers.
- Supported onboarding by designing step-by-step systems processing documents to aid new employees on smoother onboarding experience.
- Delivered optimal administrative, customer service and case management support.
- Developed effective filing systems for easy retrieval of information when needed.
- Followed proper accounting and bookkeeping procedures to support audits.
- Answered telephone calls from accountants or clients providing assistance where necessary.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Education
Certification - User Experience Design
Prime Digital Academy
Minneapolis04-2022
Bachelor of Arts - English Language And Literature
University of Minnesota
Minneapolis, MN05-2017
Skills
- Complex Problem Solving
- Documentation and Reporting
- Time Management
- Project Management
- Wireframing and Prototype Design
- Interpersonal Communication
- Customer Service
- Account Management
- Spreadsheet Management
- Office Administration
- Calendar Management
- Data Entry
- Clerical Support
- Presentation Design
- Critical Thinking
- Appointment Scheduling
- Figma
- Zoom
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Google Workspace
- Mural
Languages
English
Native/ Bilingual
Other
Native/ Bilingual
Volunteer
- FitIVLife Front Office Administrative Assistant
- FitIVLife Bootcamp Instructor
Timeline
User Experience Designer/Administrative Assistant
Turnberry Solutions, Inc
07.2022 - Current
User Experience Student
Prime Digital Academy
12.2021 - 04.2022
Financial Account Coordinator
CBRE Global Investors
01.2020 - 12.2021
Certification - User Experience Design
Prime Digital Academy
Bachelor of Arts - English Language And Literature
University of Minnesota