Amiee Rodriguez
Plant City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Dispatch and Translation Specialist
Verizon
Tampa, FL
10.2016 - Current
- The Dispatch & Translation Specialist is a position that is part of the Operations Control Center department within the Global Operations/ Verizon Wireline Network Organization. The Department's primary responsibility is workforce management. The OCC coordinates all VZB field dispatch activities for install and maintenance related work. This position is primarily responsible for verifying, monitoring and analyzing VZB dispatch work activity, and deploying field resources when necessary, so that maintenance and provisioning activities are performed in a manner which will ensure commitments and internal SLA objectives are met.
- Participated in ongoing training and compliance activities.
- Exercised versatility in fast-paced, agile work environments.
- Coordinate/ deploy resources as determined by Provisioning Install orders requests, Maintenance trouble tickets, alarms, outages and preventative maintenance requirements.
- Analyzing network facilities and CPE ( Routers, CSU, Modem, ect.) equipment by using resources to remotely isolate maintenance trouble.
Title Processor
Hillsborough Title
Plant City , FL
04.2014 - 10.2016
- Facilitated communication between all stakeholders involved in the transaction process.
- Processed title documents such as deeds, mortgages, and liens in accordance with state laws.
- Tracked progress of each transaction using automated software programs.
- Prepared closing packages for residential and commercial properties.
- Researched public records for any discrepancies or irregularities in ownership history.
- Coordinated with lenders, buyers, sellers, attorneys, and surveyors throughout the entire transaction process.
- Reviewed title search reports to ensure accuracy and completeness of information.
- Conducted lien searches to identify outstanding claims against real estate property titles.
- Compiled information from various sources including county offices and financial institutions to verify chain-of-title documentation.
- Verified accuracy of legal descriptions, tax parcel numbers, and other relevant data on documents.
- Evaluated documents to determine property ownership.
- Performed title searches, ordered reports, and obtained clearance documents.
CSR
Pilkington NSG
Tampa, FL
08.2011 - 09.2013
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Education
GED -
Plant City High School
Plant City, FL05-2000
Skills
- Customer Relations
- Root Cause Analysis
- Decision-Making
- Time Management Abilities
- Self Motivation
- Problem-Solving
- Multitasking
- Adaptability and Flexibility
References
References available upon request.
Timeline
Dispatch and Translation Specialist
Verizon
10.2016 - Current
Title Processor
Hillsborough Title
04.2014 - 10.2016
CSR
Pilkington NSG
08.2011 - 09.2013
GED -
Plant City High School