Amiee Taylor
Certified Clinical Medical Assistant
Newport,VA
Summary
Accomplished Certified Clinical Medical Assistant III with a proven track record at TPMG Orthopedics, enhancing patient outcomes through expert specimen collection, medical coding, and billing. Known for adaptability and excellent physician support, I significantly improved office efficiency and patient care. Mastery in clinical documentation and a compassionate approach to patient education stand out as hallmarks of my career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant III, Scribe,
TPMG Orthopedics
08.2023 - 08.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Selected appropriate ICD-10 and CPT codes for records.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Developed and implemented strategies to improve transcription efficiency.
- Verified accuracy of transcribed material prior to finalization.
- Completed transcription of gross and final diagnosis for medical reports.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Maintained database of outgoing orders, labs, referrals & other document's for easy access and retrieval.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Scheduled in-office procedures, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.****
- Collaborated with office manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to exp
- Spearheaded and implemented new projects to expand scope of engagement.***8
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective clinic management.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Coordinated patient referrals to specialty providers.
- Performed therapeutic procedures such as injections, wound care, and infection management.
- Skillfully supported physicians during basic and invasive medical procedures.
- Excellent communication skills, both verbal and written.
Certified Clinical Medical Assistant III
TPMG Orthopedics
04.2018 - 08.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Surgery Scheduling Coordinator
Tidewater Orthopaedics & Associates
10.2013 - 02.2018
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for one Orthopedic Surgeon.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated physician calendars with accurate surgery and appointment schedules.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Answered phone calls and messages for one physician, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained and scanned patient identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Certified Clinical Medical Assistant
Tidewater Orthopaedics & Assoicates
10.2013 - 02.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
No Degree - Human Biology
Virginia Peninsula Community College
Hampton, VACertified Clinical Medical Assistant
Virginia Peninsula Community College
Hampton, VAGED -
Denbigh High School
Newport News, VASkills
- Specimens collection and processing
- Medical Coding & Billing
- Casting and splinting expertise
- Examination Preparation
- Patient Assessment
- Clinical Documentation
- Medical History Recording
- Medical Terminology
- Infection control procedures
- Adaptable and Flexible
- Medical procedure assistance
- Physician support
Certification
- CCMA - Certified Clinical Medical Assistant III
Timeline
Certified Clinical Medical Assistant III, Scribe,
TPMG Orthopedics
08.2023 - 08.2024
Certified Clinical Medical Assistant III
TPMG Orthopedics
04.2018 - 08.2024
Surgery Scheduling Coordinator
Tidewater Orthopaedics & Associates
10.2013 - 02.2018
Certified Clinical Medical Assistant
Tidewater Orthopaedics & Assoicates
10.2013 - 02.2018
No Degree - Human Biology
Virginia Peninsula Community College
Certified Clinical Medical Assistant
Virginia Peninsula Community College
GED -
Denbigh High School
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