Amika Darby
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience at the United States Postal Service. Proven track record in effective team leadership and problem resolution, enhancing service operations and training new hires. Skilled in managing financial transactions and ensuring compliance with USPS standards, consistently delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Sales Service Distribution Clerk
United States Postal Service
11.2012 - Current
- Provided expert customer assistance at the postal window by advising customers on the most cost-effective and timely mailing and shipping options based on USPS guidelines.
- Processed transactions for stamps, shipping labels, money orders, P.O. box rentals, and certified/registered mail using point-of-sale systems.
- Responded to customer inquiries regarding delivery times, tracking, and lost or delayed items with professionalism and efficiency.
- Handled cash, credit, and debit transactions with precision, balancing the drawer at the end of each shift.
- Assisted with stocking retail merchandise, preparing outgoing mail, and maintaining cleanliness and organization of the retail lobby.
Lead Sales Service Distribution Clerk
United States Post Office
02.2016 - 05.2021
- Provided leadership and oversight to retail staff, ensuring efficient service operations and adherence to USPS standards.
- Trained and supported new clerks in customer service procedures, point-of-sale systems, and postal regulations.
- Handled complex transactions, customer disputes, and special service requests with professionalism and efficiency.
- Maintained accountability for daily financial operations, including cash drawer balancing, transaction audits, and end-of-day reports.
- Managed lobby merchandising and ensured proper stock levels of postal forms, supplies, and retail items.
- Acted as the senior clerk on duty, supporting management and ensuring a smooth workflow during peak periods or supervisory absences.
Education
Boys And Girls High School
Brooklyn, NYSkills
- Effective team leadership
- Clear interpersonal communication
- Facilitate new hire training
- Effective problem resolution
Timeline
Lead Sales Service Distribution Clerk
United States Post Office
02.2016 - 05.2021
Sales Service Distribution Clerk
United States Postal Service
11.2012 - Current
Boys And Girls High School
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