Amika James
Summary
Dynamic individual proficient in providing support to senior-level staff by maintaining detailed records, generating reports and coordinating meetings. Self-starter and quick learner with versatile skills, pursuing multiple IT certifications. Strong data entry, clerical skills, leadership, communication, teamwork and work ethic.
Overview
6
6
years of professional experience
Work History
SOC Analyst Intern
Carolina Cyber Center
02.2023 - 08.2023
- Analyzed threats and vulnerabilities within hardware and software.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data on InfoSec issues and produced timely reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Researched and prepared disaster recovery plans.
Finance Intern - Accounts Payable
Montreat College
08.2022 - 12.2022
- Assisted with office's move from paper to digital storage, document retention for over 3,000 current and new vendors.
- Part-time front desk assistance, customer service, sorting and grouping data and documents to be stored.
- Developed and maintained database of financial records for clients.
- Implemented system for tracking payments on projects and contracts for 3,000 vendors.
Registrar Office Student Assistant
Montreat College
08.2020 - 05.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Data entry and maintenance of student records and course records of 600 present students.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Financial Services Student Assistant
Montreat College
08.2019 - 12.2019
- Performed filing, organizing data and identifying any outliers or errors.
- Assisted faculty, parents and students with regularly updated accounts.
- Handled 50 calls per day to address inquiries and resolved problems, improved operations and provided exceptional service.
Customer Service Representative
ARK Teleservices
07.2017 - 07.2018
- Managed over 500 incoming and outgoing calls per day to past, present, and potential customers.
- Collaborated with teams to enhance customer experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management and order calls.
- Addressed customer concerns, demonstrated empathy and resolved problems swiftly.
Education
Bachelor of Science - Business Cybersecurity
Montreat College
Montreat, NCMaster of Science - Business Analytics/MBA Managerial Analytics
Mercy University
New York, NY12.2024
Skills
- PowerBI, Tableau, Cisco Packet Tracer, Wireshark, Splunk knowledge
- Basic knowledge in Python, C and Powershell
- Operating systems (Windows, Linux, Mac)
- Networking (TCP/IP, DNS, ports)
- Advanced MS Office Suite
- Experience with Jenzabar Application
- Accounts Payable and Accounts Receivable
- Customer Accounts Management
- Leadership
- Customer Support
Activities
- College Volleyball and Lacrosse Athlete
- Executive member of Black Student Union Club
- Executive member of Investment Club
- Cyber Security Club
- Fellowship of Christian Athletes Club
- Cav Crew Welcome Week Student Leader
- Volunteer student tutor for Business courses
- Volunteer to Black Mountain U14 volleyball
- Volunteer at food pantry, Bronx, NY, weekly
Timeline
SOC Analyst Intern
Carolina Cyber Center
02.2023 - 08.2023
Finance Intern - Accounts Payable
Montreat College
08.2022 - 12.2022
Registrar Office Student Assistant
Montreat College
08.2020 - 05.2022
Financial Services Student Assistant
Montreat College
08.2019 - 12.2019
Customer Service Representative
ARK Teleservices
07.2017 - 07.2018
Bachelor of Science - Business Cybersecurity
Montreat College
Master of Science - Business Analytics/MBA Managerial Analytics
Mercy University
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