Amil Abrams

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Conducted training sessions for new hires, ensuring consistent level of service across team.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Participated in training programs to enhance product knowledge and customer service skills.

Manufactured Car seats for ford cars.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Acted as first point of contact and set appointments for prospective clients.
• Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
• Assisted in the planning and execution of company events for improved employee morale and client relations.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
• Ensured welcoming environment for visitors, contributing to positive first impressions.
• Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
• Developed and maintained organized filing systems, reducing retrieval time for important documents.
• Enhanced front office efficiency by streamlining appointment scheduling processes.
• Supported executive team with travel arrangements, optimizing schedules and logistics.
• Implemented new email management system to streamline correspondence and response times.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.
• Increased office security by updating visitor check-in procedures and protocols.
• Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
• Facilitated communication between departments, improving overall organizational efficiency.
• Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
• Streamlined invoice processing, contributing to improved vendor relationships and financial management.
• Maintained inventory of office supplies, preventing shortages and supporting daily operations.
• Conducted market research for administrative tools, leading to better resource allocation.
• Improved data management practices, safeguarding confidential information more effectively.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Compiled information from files and research to satisfy information requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Scheduled office meetings and client appointments for staff teams.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.