Amila Gogalija
Vancouver,WA
Summary
Accomplished Operations Manager with a proven track record at Aspen Dental, enhancing team productivity and performance through effective leadership and continuous improvements. Skilled in management and employee relations, achieved significant advancements in performance monitoring and health and safety compliance. Demonstrates a strong sales background, ensuring alignment with corporate goals and fostering a culture of excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspen Dental
09.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Lead
Aspen Dental
01.2024 - 09.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Assistant Office Manager
Aspen Dental
11.2020 - 01.2024
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Patient Services Representative
Aspen Dental
12.2020 - 11.2021
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
Tennis Coach
Vancouver Tennis Center
08.2014 - 06.2017
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Improved team dynamics through effective communication and goal-setting sessions, fostering a supportive environment for player growth.
Customer Service Representative
Vancouver Tennis Center
08.2014 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Applied Arts And Science - Business Management And Leadership
Central Washington University
Everett, WA06.2020
Associate Of Arts -
Highline College
Seattle, WA06.2018
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- Performance monitoring
- Health and safety compliance
- Continuous improvements
- Delegation
- Incidents management
- Purchasing and procurement
- Performance reporting
- Sales background
Certification
Advanced CPR and BLS, HCA, SAP, ERP, POS
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
Operations Manager
Aspen Dental
09.2024 - Current
Operations Lead
Aspen Dental
01.2024 - 09.2024
Patient Services Representative
Aspen Dental
12.2020 - 11.2021
Assistant Office Manager
Aspen Dental
11.2020 - 01.2024
Tennis Coach
Vancouver Tennis Center
08.2014 - 06.2017
Customer Service Representative
Vancouver Tennis Center
08.2014 - 06.2017
Bachelor Of Applied Arts And Science - Business Management And Leadership
Central Washington University
Associate Of Arts -
Highline College