Amila Imsirovic
Gainesville,GA
Summary
Results-driven dispatcher with proven skills in customer relationship management, problem-solving, and team coordination. Committed to enhancing operational efficiency and ensuring timely dispatching through effective communication.
Overview
11
11
years of professional experience
Work History
Dispatcher
Una Transportation
Atlanta , Ga
02.2022 - Current
- Collaborated with transportation supervisor to effectively dispatch and assign loads, ensuring timely delivery.
- Scheduled loads based on priority and equipment availability to optimize delivery efficiency.
- Maintained detailed logs of incoming calls and assigned tasks to track operations and improve response times.
- Procured supplies and equipment for personnel use.
Customer Service Representative
Direct Auto sales
Atlanta, Georgia
02.2018 - 09.2021
- Resolved customer complaints promptly, contributing to efficient operations.
- Facilitated vehicle selection and financing options, improving customer satisfaction.
- Prepared reports on customer feedback, identifying key areas for service improvements.
- Managed inventory records and maintained accurate online vehicle listings.
Receptionist
Georgia Clinic
Clarston , Ga
07.2015 - 11.2018
- Greeted patients and visitors with a warm and professional demeanor.
- Managed appointment scheduling using clinic's electronic health record system.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Maintained cleanliness and organization of reception area for welcoming atmosphere.
Education
High School Diploma -
Gwinnett Central
Atlanta, Ga05-2001
Skills
- Load dispatching
- Team coordination
- Dispatching logistics
- Route optimization
- Customer service management
- Effective communication
- Communication systems
- Load optimization
Timeline
Dispatcher
Una Transportation
02.2022 - Current
Customer Service Representative
Direct Auto sales
02.2018 - 09.2021
Receptionist
Georgia Clinic
07.2015 - 11.2018
High School Diploma -
Gwinnett Central