Amillia Sanchez
Santa Rosa,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience dealing with Customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Department Manager
Safeway
12.2021 - 02.2023
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Starbucks Kiosk Manager
Safeway
07.2019 - 12.2021
- Provided useful product guidance to assist customers with buying decisions.
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Led and motivated sales team to meet and exceed sales goals.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Trained and guided team members to maintain high productivity and performance metrics.
Non-food Clerk
Safeway
11.2016 - 07.2019
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Labeled and scanned customer food items to complete sales.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Education
High School Diploma -
Windsor High School
Windsor, CA05.2016
Skills
- Staff Development
- Customer Engagement
- Work Assignments
- Technical Proficiency
- Reading Comprehension
- Goals and Performance
- Time Management
- Bilingual
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Safeway
12.2021 - 02.2023
Starbucks Kiosk Manager
Safeway
07.2019 - 12.2021
Non-food Clerk
Safeway
11.2016 - 07.2019
High School Diploma -
Windsor High School