Amillie Goshay
Concord,NC
Summary
Resourceful Online Grocery Associate known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and e-commerce platforms. Excel in time management, problem-solving, and adaptability, ensuring smooth operations and positive shopping experiences.
Overview
7
7
years of professional experience
Work History
Online Grocery Pickup
Walmart
Concord, NC
01.2022 - Current
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Managed inventory levels to ensure availability of products for customers.
- Maintained accurate records of all orders placed through the website.
- Troubleshot any problems or errors that occurred during checkout.
- Provided training and support for new employees joining the company's online grocery team.
- Provided customer support for technical issues related to the online ordering process.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Researched products and pricing to ensure accuracy of orders.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
KFC Team Member
Kentucky Fried Chicken/ Long John Silvers
Pittsburgh, PA
05.2017 - 11.2021
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in team meetings to discuss strategies for improvement.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
Associate of Applied Science -
Rowan-Cabarrus Community College
Concord, NC06-2026
Skills
- Order Accuracy
- Shelf Stocking
- Customer Engagement
- Product Recommendations
- Barcode scanning
- Upbeat and Outgoing Attitude
- Documentation And Reporting
- Purchase Recommendations
- Attention to Detail
- Customer Service
- Planning and Organization
- Online Order Processing
- Verifying Order Accuracy
- Prioritizing Orders
- Mobile ordering understanding
- Strong interpersonal skills
- Order coordination
- Customer Relations
Age
23
Timeline
Online Grocery Pickup
Walmart
01.2022 - Current
KFC Team Member
Kentucky Fried Chicken/ Long John Silvers
05.2017 - 11.2021
Associate of Applied Science -
Rowan-Cabarrus Community College