Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I always delivered exceptional customer service and highest quality performance.
Overview
11
11
years of professional experience
Work History
Facility Manager/General Manager
Aubergine & Company
Orem, Utah
06.2015 - Current
Planned and coordinated the maintenance of facility equipment and systems.
Prepared and submitted reports on facility operations, including budget updates.
Created processes to improve operational efficiency within the facility's departments.
Supervised personnel responsible for maintaining groundskeeping activities at the facility.
Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
Organized meetings with vendors to discuss service agreements or new projects.
Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
Participated in architectural and engineering planning and design.
Team Lead
The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, Utah
06.2014 - 10.2021
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Ensured compliance with company policies and procedures throughout the team.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Motivated staff through positive reinforcement techniques.
Maintained accurate records of employee attendance and task completion times.
Trained new staff in relevant processes and procedures.
Developed strategies to increase team productivity and improve customer service levels.
Mail Carrier
United States Postal Service
Lehi, Utah
01.2014 - 08.2019
Delivered packages and letters to residential customers.
Verified accuracy of addresses before delivering packages.
Maintained records of all deliveries made during the day.
Scanned packages for delivery tracking.
Collected signatures from recipients of registered mail items.
Sorted mail to be delivered according to route and customer address.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Education
English - English As A Second Language
Utah Valley University
Orem, UT
12-2010
Journalism
Uninove University
Sao Paulo, Brazil
06-2008
Business Management - Business Administration And Management
BYU Pathway
On-line
Skills
Cost-reduction strategies
Performance Assessments
Performance Evaluation
Operations Oversight
Cost-reduction methods
Employee supervision and task delegation
Strong analytical, organizational and problem solving skills
Software: Windows operational, Microsoft word, outlook, instant messaging programs
Languages: Fluent in English, Portuguese and Spanish
Timeline
Facility Manager/General Manager
Aubergine & Company
06.2015 - Current
Team Lead
The Church Of Jesus Christ Of Latter-day Saints
06.2014 - 10.2021
Mail Carrier
United States Postal Service
01.2014 - 08.2019
English - English As A Second Language
Utah Valley University
Journalism
Uninove University
Business Management - Business Administration And Management
BYU Pathway
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