Amily Abed
Summary
A hardworking and highly motivated professional with combined knowledge and skills to enhance personal performance. Excels in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Possesses excellent communication, time management, and computer skills. A reliable worker ready to contribute to the success of any organization.
Overview
8
8
years of professional experience
Work History
Private Caregiver
NA
04.2022 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to family.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented vitals, behaviors, and medications in client medical records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Supervisor
Dick's Sporting Goods
04.2020 - Current
- Trained customer service representatives on customer service standards, policies, and procedures
- Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
- Coordinated with other departments to ensure customers received accurate information about products or services
- Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
Preschool Teacher's Aide
Shaler Area School District
01.2019 - 06.2021
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Taught children with creative approaches, methods, and techniques.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Special Ed Aide
Shaler Area High School
01.2020 - 04.2021
- Provided professional development training on effective strategies for working with special education students
- Maintained accurate records of all ARD meeting notes, reports, evaluations, ensuring confidentiality at all times
- Created and maintained positive relationships with parents, teachers, administrators, and other stakeholders to build a supportive learning environment
- Used problem-solving skills and critical thinking to identify and resolve issues and safety risks
- Implemented evidence-based practices such as Response to Intervention initiatives to maximize student achievement.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Private Babysitter
Private Home
02.2016 - 02.2018
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Education
Bachelor of Science - Clinical Psychology
CCAC
Pittsburgh, PA05.2024
High School Diploma -
Scaler Area High School
Pittsburgh, PA06.2021
Skills
- Multitasking and Organization
- Interpersonal Skills
- Analytical Thinking
- Fall prevention
- Active listening
- Fall Prevention
- First aid and safety
- Patient Care
- Emotional Support
- Mobility Assistance
- Patient Observation
- Infection prevention
Languages
Arabic
Professional Working
English
Native or Bilingual
French
Limited Working
Timeline
Private Caregiver
NA
04.2022 - Current
Customer Service Supervisor
Dick's Sporting Goods
04.2020 - Current
Special Ed Aide
Shaler Area High School
01.2020 - 04.2021
Preschool Teacher's Aide
Shaler Area School District
01.2019 - 06.2021
Private Babysitter
Private Home
02.2016 - 02.2018
Bachelor of Science - Clinical Psychology
CCAC
High School Diploma -
Scaler Area High School