Amilyn Escude
Lodging Manager
APO - Spangdahlem AB,AE
Summary
Polished hotel manager offering excellent communication skills. Successful and experienced as manager for luxury brand hotels. Intelligent management professional with exceptional knowledge of multiple hotel program areas. Dynamic and personable with comprehensive knowledge of functional and administrative areas such budget, information management and problem solving.
Overview
34
34
years of professional experience
44
44
years of post-secondary education
Work History
Lodging Manager, NF IV
Department Of Air Force, Air Force Lodging-Spangdahlem AB - USAFE
08.2021 - Current
- Manage budgets and forecasting while driving revenue opportunities to meet revenue goals while coherent with mission support by achieving highest revenue of $10.2M with 56% NIAD
- Oversee personnel management responsibilities and duties to include evaluating and conduct performance review, carrying out disciplinary actions whenever necessary, initiate rewards performance, prepares personnel action documents for job posting and or change of status or duties, lead and promote self-development for career growth through training opportunities
- Receive, validate, and resolve complaints and issues to support departmental leaders and staff
- Initiate and manage renovation and/or future construction projects.
- Established operating instruction to maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored and evaluated performance of personnel to confirm compliance with standards
General Manager
Holiday Inn Express and Suites - Lakewood, WA
02.2019 - 06.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning by bringing UTA weekend training group that generated over $600k in revenue.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Global Accounts Director
HPN Global - Seattle, WA
08.2018 - 02.2019
- Global Accounts Director handling all market segments mainly focus on corporate groups, military/ government, entertainment, sports, association plus event planning and transient business globally.
- Worked remotely, conducted site visits for event location and managed over 30 calls per day.
- Managed accounts to retain existing relationships and grow share of business.
- Drove sales by developing thousands of dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
Director of Business Transient
Sheraton Tysons Hotel - Tysons Corner, VA
11.2017 - 08.2018
- Managed corporate accounts and acquired 15 major companies such Ernst & Young, KPMG, DHS, Accenture, Tesla, Northrop Grumman resulting in market share growth.
- Prepared technical and statistic reports for owners' presentation.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and presented strategic plans to regional leaderships on how to be competitive to generate immediate revenue with repeat business potential.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Director of Sales & Marketing
Sheraton Laguna Guam Resort - Tamuning, GU
05.2004 - 07.2017
- Division Head with oversight of Sales & Marketing, Revenue Management/Reservation department drive revenue growth and market share by 110% particularly in US Military market and Government accounts
- Prepared annual budget, business plan, and forecasting
- Presented plans and made recommendations to stakeholders, executive leaderships and owners to improve relationship and transparency of effort to increase financial profitability, market share, REVPAR performance
- Analyzed sales and marketing data for improved strategies.
- Utilized CRM software to track sales progression and communicate project needs.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Implemented systems and procedures to increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Director of Operations/Director of Rooms/Front Desk Manager/Duty Manager
Pacific Islands Club – PIC Hotels & Parks, Holiday Plaza & Garden Villa, Royal Orchid Hotel, Parc Hotel, Fujita Hotel Group
07.1990 - 01.2004
- Opened 2 independent-owned hotels, responsible to set up property management system, developed, hired and trained employees, managed Purchasing, Housekeeping, Maintenance, Front Desk, reservations, guest relations, shuttle and VIP Lounge
- Skilled in various hotel property management systems and multi-complex properties
- Hotel operation ranges from 300 – 998 rooms with full services to include several restaurants, large event spaces, franchised, managed, or independent owned.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Education
General Manager Certification Training – The IHG Way -
IHG Group
Virtual Training 01.2021 - 04.2021
Sales & Marketing Training – Asia Pacific -
Starwood Hotels & Resort
Virtual Training 03.2010 - 07.2017
Business Priorities / Business Acumen – General Manager’s Training -
Marriot International
Seoul, Korea 01.2004 - 01.2007
Some College (No Degree) - Education - Early Childhood Development
University of Guam
Mangilao, Guam 01.1994 - 12.2024
Associate Degree in Hotel Management/Tourism -
International Business College of Guam
Tamuning, Guam 06.1988 - 12.1990
Skills
Revenue Management: Forecasting, Budget, Revenue Management, Pricing Strategy (8 years)Financial: Budgeting, Profit & Loss, Capital projectsTechnical Skills: Microsoft Office Software to include Excel, Power Point, Word, Publisher PMS system to include Opera, Fidelio, Libica Lead Generating System ( ISAC, Meeting Broker, MarRFP for Account Management, HPN RFP System, Sabre) (10 years)
Budget Planning
Guest Relations Management
Quality Assurance
Strategic Planning and Analysis
Interpersonal Communication
Problem Resolution
Task Prioritization
Conflict Resolution
Decision-Making
Supervision and Leadership
Organizational Skills
Additional Information
Persuasive negotiator, Result-oriented, Revenue and profit maximization, Strong interpersonal skills, People-oriented, Rapport building skills, Superior organizational skills, Excellent work ethic, Energetic and driven, Dependable, Positive outlook, Sales proposal creation, Strategic account development, Multi-faceted, Proficient
Affiliations
- Lakewood Chamber of Commerce
- MT. Rainier /Pierce County Sports Commission
- Chamber of Commerce - Tysons Corner
- Chamber of Commerce - Guam, Armed Forces Committee
- Hotel & Restaurant Association
- Guam Visitors Bureau member
Awards
- 2023 Air Force Innkeeper of the Year Winner
- 2023 Category III 52 FSS Civilian of the Year
- 2024 Category III 52 FSS Civilian of the Year
- 2012, 2014, 2016 Division of the Year – Sheraton Guam
- 2007 Asia-Pacific Rising Star Award – Guam Marriott
- 2005 Asia-Pacific Region Revenue Management Team of the Year – Guam Marriott
Timeline
Lodging Manager, NF IV
Department Of Air Force, Air Force Lodging-Spangdahlem AB - USAFE
08.2021 - Current
General Manager Certification Training – The IHG Way -
IHG Group
01.2021 - 04.2021
General Manager
Holiday Inn Express and Suites - Lakewood, WA
02.2019 - 06.2021
Global Accounts Director
HPN Global - Seattle, WA
08.2018 - 02.2019
Director of Business Transient
Sheraton Tysons Hotel - Tysons Corner, VA
11.2017 - 08.2018
Sales & Marketing Training – Asia Pacific -
Starwood Hotels & Resort
03.2010 - 07.2017
Director of Sales & Marketing
Sheraton Laguna Guam Resort - Tamuning, GU
05.2004 - 07.2017
Business Priorities / Business Acumen – General Manager’s Training -
Marriot International
01.2004 - 01.2007
Some College (No Degree) - Education - Early Childhood Development
University of Guam
01.1994 - 12.2024
Director of Operations/Director of Rooms/Front Desk Manager/Duty Manager
Pacific Islands Club – PIC Hotels & Parks, Holiday Plaza & Garden Villa, Royal Orchid Hotel, Parc Hotel, Fujita Hotel Group
07.1990 - 01.2004
Associate Degree in Hotel Management/Tourism -
International Business College of Guam
06.1988 - 12.1990