Amin Mohamed
San Diego,CA
Summary
Driven professional with a proven track record at Poki One N Half, adept in safe food handling and excelling in relationship building. Demonstrated ability to enhance customer satisfaction and maintain high service standards in fast-paced environments. Skilled in conflict resolution and efficient order management, contributing to a significant improvement in customer engagement and operational efficiency.
Overview
2
2
years of professional experience
Work History
Food Server & Cash Register Attendant
Poki One N Half
10.2021 - 03.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Concessions Attendant & Usher
UltraStar Cinemas
06.2021 - 09.2021
- Consistently provided friendly service to promote better customer engagement.
- Communicated stand offerings and answered guest questions regarding orders.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Responded to customer complaints to help resolve issues.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepped food items for later use to save staff time during busy hours.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Education
High School Diploma -
Henry High School
San Diego, CA06.2021
Skills
- Customer Engagement
- Store maintenance
- Customer Needs Assessment
- Relationship selling
- Relationship Building
- Listening Skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Stocking and Receiving
- Professional Demeanor
- Flexible Schedule
- Multi-tasking strength
Coding
Enthusiastic about coding, I actively engage in programming projects and learning new languages. This hobby not only deepens my understanding of software development but also sharpens my analytical and problem-solving skills. My coding experience fuels my ambition to become a cybersecurity analyst and contribute to creating secure and innovative technology solutions.
Timeline
Food Server & Cash Register Attendant
Poki One N Half
10.2021 - 03.2023
Concessions Attendant & Usher
UltraStar Cinemas
06.2021 - 09.2021
High School Diploma -
Henry High School
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