Amina Agmed
Columbus ,Ohio
Summary
Compassionate and dedicated Direct Support Professional with experience at Via Quest, skilled in providing patient-focused care and administering medication. CPR and first aid certified, I excel in teamwork and have a proven track record of enhancing client well-being through effective communication and support.
Overview
7
7
years of professional experience
Work History
DSP
Via Quest
01.2024 - 03.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
DSP
Upreach Llc
01.2022 - 09.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Administer medication
- Companionship
- Appointments and outing
Customer Service Representative
Columbus Home Health Services
01.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Inside Sale Representative
Luminous Marketing
02.2018 - 12.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Diploma -
Beechcraft High School
Columbus, OH05.2018
Skills
- Teamwork
- CPR certified
- Medication certified
- First aid certified
Timeline
DSP
Via Quest
01.2024 - 03.2025
DSP
Upreach Llc
01.2022 - 09.2024
Customer Service Representative
Columbus Home Health Services
01.2020 - 11.2022
Inside Sale Representative
Luminous Marketing
02.2018 - 12.2020
Diploma -
Beechcraft High School
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