Amina Alchami
Dearborn Heights,MI
Summary
Experienced customer-centric professional with a successful history in resolving outstanding balances and negotiating payment plans. Demonstrated expertise in staff management, implementation of effective sales strategies, and addressing customer complaints. Possesses strong leadership, communication, analytical, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer-Centric Collection Specialist|Store Manager
Acceptance Now
11.2014 - 10.2024
- Communicate with customers to resolve outstanding balances
- Negotiate payment plans and settlements
- Manage store staff, providing guidance and training
- Maintain store appearance and inventory
- Implement sales strategies and promotions
- Resolve customer complaints and concerns
- Analyze sales data and adjust strategies
- Handle 50+ inbound/outbound collection calls daily
Manager
Rent-A-Center
01.2014 - 02.2020
- Customer Relationship Management
- Sales Strategy and Planning
- Account Reconciliation and Financial Management
- Transaction Processing and Cash Handling
- Product/Service Knowledge and Consultation
- Consistently exceeded customer satisfaction targets
- Achieved sales growth through effective customer engagement
- Maintained accurate financial records and reconciliations
- Reduced customer complaints by 86%
Education
High School Diploma -
Dearborn High School
Dearborn, MI05.2009
Skills
- Effective Team Management
- Excellent Communication and Interpersonal Skills
- Active Listening
- Strong Problem-Solving and Conflict Resolution Abilities
- Organizational Abilities
- Customer Service and Support
- Client Relations and Retention
- Emotional Intelligence and Empathy
- Critical Decision-Making
- Proficient in Negotiation Techniques
- Attention to Detail
Keycompetencies
Leadership and Team Management, Excellent Communication and Interpersonal Skills, Active Listening, Strong Problem-Solving and Conflict Resolution Abilities, Analytical and Organizational Skills, Customer Service and Support, Client Relations and Retention, Emotional Intelligence and Empathy, Strategic Thinking, Negotiation, Attention to Detail
Timeline
Customer-Centric Collection Specialist|Store Manager
Acceptance Now
11.2014 - 10.2024
Manager
Rent-A-Center
01.2014 - 02.2020
High School Diploma -
Dearborn High School
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