Amina Arabi
Summary
Dedicated and results-oriented retail manager with
experience leading high-performing teams and
driving sales growth. Proven ability to optimize
operational efficiency, enhance customer
satisfaction and exceed revenue targets.
Overview
10
10
years of professional experience
Work History
Sales and Operations Manager
Saint Laurent
12.2019 - 09.2023
- Managed and contributed to the opening of the new Saint Laurent store in NYC.
- Established and Implemented action plans with store Director to develop sales for each product category and client segment.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Assisted in recruiting, hiring, and training new
associates ensuring rapid onboarding and skill development. - Conducted performance evaluation, and provided regular feedback to associates.
- Responsible for yearly inventory, cycle counts,
audit, shipping and receiving, consolidation,
damages, loss prevention, supply orders, and
uniforms. - Developed relationships with new and existing clients and handling all of the after sale services and issues.
- Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
Assistant Manager
Saks Fifth Avenue
07.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized club environment to enhance the environment for an upscale clientele.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted the Saks Fifth Avenue Club culture and building strong network of VIP clients.
- Analyzed Financial data and prepared budgets
for club operations. - Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Store Manager
Bloomingdale's Department Store
07.2017 - 07.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Recruitment Manager
Naima Employment Agency
01.2014 - 07.2017
- Assisted innovative companies in New York City
to hire people faster and smarter. - Conducted thorough interviews and assessments to identify top talent.
- Conducted initial candidate screenings to assess
qualifications and t for available roles. - Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Collaborated with HR team to ensure
compliance with employment laws and
regulations.
Education
BBA - Business Administration And Management
Baruch College
New York, NY06-2020
Skills
- Team leadership
- Time management
- Decision-making
- Problem-solving
- Goals and performance
- Retail operations
- Coaching and mentoring
- Recruitment and hiring
- Budget leadership
- POS systems
- Interpersonal communication skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales and Operations Manager
Saint Laurent
12.2019 - 09.2023
Assistant Manager
Saks Fifth Avenue
07.2019 - 12.2019
Assistant Store Manager
Bloomingdale's Department Store
07.2017 - 07.2019
Recruitment Manager
Naima Employment Agency
01.2014 - 07.2017
BBA - Business Administration And Management
Baruch College
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