Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Shooting Star Award
Timeline
Generic
Amina Aziz

Amina Aziz

Huntsville,AL

Summary

Dynamic and compassionate Social Service Assistant at the Department of Defense, skilled in client assessment and advocacy. Enhanced patient satisfaction through effective communication and streamlined processes. Proven ability to manage caseloads while displaying empathy, ensuring clients receive the support they need for improved mental health outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Social Service Assistant

Department of Defense
03.2025 - Current
  • Perform biopsychosocial evaluations. Screen and interview patients.
  • Support providers in evidence-based group and individual psychotherapy
  • Assist with the multidisciplinary treatment of patients as well as patient documentation.

Student Trainee Administration

U. S. Environmental Protection Agency
05.2024 - 02.2025
  • Assist FOIA with redaction of federal confidential documents assigned by EESD supervisor Kyle Barja, and Barbara Dangler.
  • Using Clifton Strengths Coaching to provide positive motivational tools to employees to promote leadership and positivity that allows employees to reach goals and advance within the organization. Appointed as Clifton Strengths assistant by acting Director Krisheena Parker, Clifton Strength is a coaching tool used to help resolve conflict in the workplace by helping individuals understand each other's motivations, needs, and thought processes. It is also used to help employees understand and develop their strengths which can lead to better communication, collaboration and job performance.
  • Created and implemented PowerPoint presentation to present to NC A&T University students for S.T.E.M event on waste management in the environment with EPA scientists.
  • Responsible for updating the employee benefits intake folders in Microsoft Outlook.
  • Provide special assistance to students on navigating the usajobs.gov website for HR staff to view their resume at career fairs.
  • Responsible for being an active CFC Keyworker responsible for the strategic planning and implementation of weekly agency wide correspondence to promote the CFC mission to raise money and volunteer for our favorite charities.
  • Assist at career fair events in the hiring process for the human resource department of OMS and OHCO by answering questions about internship opportunities, career opportunities, and providing insight about benefits and perks for working for agency.
  • Updated the HR new hire Working Tracker Excel Spreadsheet that provides agency an accurate filing system of all active working employees.
  • Updated and merge files and add to current employee computer database. Updated current employees' files with correct I9 and E-Verify documents.
  • Maintained confidentiality per agency on various sensitive documents. Followed all EPA policy and procedures on scope of work.
  • Monitored and answered emails from the federal benefits folder sent from federal employees about various benefit related questions. Processed E-Verify documents for the federal hiring process on a continuous basis.


Healthcare Administrator

Arbor Care Solutions
09.2023 - 12.2023
  • Mediation Liaison between client, therapist and family assisting everyone with communication and being able to understand each other respectfully and ethically.
  • Responsible for completing safety protocol with patients if they are experiencing a crisis and what the step-by-step procedures are for an emergency situation.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Conducted in office drug screens for patients under court supervision.
  • Applied cognitive and behavioral theories into interaction and communication with patients
  • Provide health coaching to patients during intake process to motivate positive contact with agency; as well as coach patients on being positive and following coping tools as a Peer Support Specialist.
  • Performed skills taught in patient care program such as taking patients vital signs and administering drug test for patients on court ordered drug free program, complete documentation on patient and return to court clerk.
  • Performed home visits with patients who were unable to travel to office due to extreme behavioral and mental health situations, as well as visited handicapped patients to perform intake and referral services.
  • Supplied patients with local, state, and federal resources on a case-by-case basis to various mental health programs, resources, food banks, housing assistance and disability assistance programs.
  • Set short- and long-range program goals to assist patient with coping with mental disability and self-sufficiency.
  • Verified client’s insurance eligibility through NCTracks Database.
  • Utilized trauma informed care training to assist victims with obtaining information to assign to appropriate case manager and resources.
  • Used non-clinical coping mechanisms to complete intake application to assist patients struggling with mental health illnesses, domestic violence, rape, anxiety, depression and other behavioral issues
  • Screened patients during intake for suicide ideation and contact mobile crisis unit immediately as well as clinical director.
  • Followed all HIPAA and OSHA regulations for office setting. Posted correct code on patient account for account billing.
  • Completed case management interview form on each new patient. Triaged patients and take their vital and add to EMR system. Assisted employee with questions related to company policies, procedures, and benefits. Reviewed client’s assessment and add diagnosis into Checkpoint system. Scheduled client with the appropriate therapist based of ICD-10 diagnosis from psychiatrist. Completed TCL housing form completed by CPSS’s.
  • Ensured client & staff are updated on new company policies and various information. Conducted call with client to ensure they are pleased with services being provided.

Paraprofessional

Montgomery County Learning Academy (ESS Staffing)
09.2022 - 10.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Worked with children individually or in small groups by providing basic instruction on reading, writing, math, and other education related activities as assigned by teachers' directions.
  • Used active listening skills, empathy, role-playing exercises, facilitated discussions, brainstorming solutions, compromise, and modeling of appropriate behavior with children in intense conflict situations to promote an emotionally healthy classroom.
  • Attended to students' physical, personal, academic, and emotional needs.

Customer Service Manager

Mobile Communications America
04.2023 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Processed and approve subordinate leave request according to business need fairly and ethically.
  • Trained subordinates on new company policies and procedures. Help co-workers resolve conflicts by implementing team collaboration exercises that promoted compromising and active listening to reach a resolution.
  • Processed and schedule permits for various construction accounts. Submitted payment to the county tax office for various company permits with company credit card.
  • Created service tickets for technicians. Created and process payments of invoices. Contacted customers to collect on past-due accounts.

Mental Health Case Manager

Premier Behavioral Service Inc
08.2018 - 04.2023
  • Collected urine analysis for drug screening of participants who were required to participate in drug court as conditions of bond.
  • Worked with mental health patients who will benefit from the support of peer professionals for the acquisition of skills needed to manage symptoms of various types of abuse, domestic violence, rape, drug addiction, and alcohol addiction and utilize community resources, develop self-advocacy skills to achieve decreased dependency on the mental health system skills taught are coping skills, motivational techniques to boost self-esteem, enlist patients in my group meetings as an outlet to vent on social issues that hinder their everyday life.
  • Assisted domestic violence and assault victims with additional resources to assist with trauma informed care.
  • Provided counseling and mentorship to patients on caseload in areas of coping skills, life skills, mental health, self-sufficiency. Worked with military civilians, prior police staff that were no longer on active duty, as well as general civilian public.
  • Provided professional assistance and comfort to rape victims assisting with obtaining medical care and linking to additional raped based assistance. Screen patients for drug, alcohol, and various forms of trauma such as rape and domestic violence Answer rape victims call 24/7 on company provided phone. Linked participants to outside resources such as healthcare, public assistance, housing assistance, drug and alcohol counseling.
  • Provided trainings to agency participants on the dangers of date rape, and how to protect yourself from dangerous situations, and linked members to resources if they felt they are a victim of date rape.
  • Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
  • Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
  • Engaged with patients to treat their mental health illness, fostering a sense of teamwork with patients’ family members, probation officers, employers, and life coaches to create an environment of success for patients to succeed in their everyday lives.

Patient Registration Clerk

First Health of Carolinas Moore Regional Hospital
09.2022 - 01.2023
  • Checked patients in and out using Epic EHR system.
  • Called hospital code over PA for patients experiencing life or death situations such as stroke or heart attack.
  • Ran eligibility for patients’ insurance.
  • Counseled patients on financial responsibility form and eligibility.
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.

Education

Bachelor of Arts - Psychology

University of Arizona Global Campus
Chandler, AZ
02-2026

Skills

  • Empathy display
  • Client assessment
  • Caseload management
  • Client advocacy

Accomplishments

Tau Upsilon Alpha Honor Society member.

Member of Blacks In Government

Received the Shooting Star award from Kelly Witter who is the Director of EPA-RTP’s Community Engagement & STEM Education Program.



Certification

Trauma Informed Care- 10 hours completed

Peer Support Certificate

Red Cross Certificate-BLS/ First Aid


Shooting Star Award

Received the Shooting Star award from Kelly Witter who is the Director of EPA-RTP’s Community Engagement & STEM Education Program for going above and beyond in volunteerism at the EPA in the areas of STEM & OUTREACH. 

Timeline

Social Service Assistant

Department of Defense
03.2025 - Current

Student Trainee Administration

U. S. Environmental Protection Agency
05.2024 - 02.2025

Healthcare Administrator

Arbor Care Solutions
09.2023 - 12.2023

Customer Service Manager

Mobile Communications America
04.2023 - 09.2023

Paraprofessional

Montgomery County Learning Academy (ESS Staffing)
09.2022 - 10.2023

Patient Registration Clerk

First Health of Carolinas Moore Regional Hospital
09.2022 - 01.2023

Mental Health Case Manager

Premier Behavioral Service Inc
08.2018 - 04.2023

Bachelor of Arts - Psychology

University of Arizona Global Campus

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