Amina Benlemlih
Brooklyn,NY
Summary
Experienced financial services professional with a strong background in banking and customer service, seeking to transition into a Quality Assurance (QA) role. Possess strong analytical skills, attention to detail, and a keen interest in software testing and quality assurance methodologies
Overview
8
8
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Brooklyn, NY
01.2024 - Current
- Provide personalized financial advice, enhancing client portfolios and satisfaction.
- Assist in daily banking operations, ensuring seamless transactions and customer service.
- Build strong client relationships through proactive engagement, increasing retention rates.
Relationship Banker / Manager on Duty
JPMorgan Chase
Brooklyn, New York
11.2021 - 01.2024
- Built long-term relationships with customers by providing personalized service and support.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Personal Banker / Bank Teller
JPMorgan Chase
Brooklyn, New York
08.2018 - 11.2021
- Greet customers warmly and assist them with their banking needs in a friendly and professional manner.
- Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, check cashing, money orders, and loan payments.
- Balance cash drawers at the end of each shift to ensure accuracy and resolve any discrepancies promptly
Restaurant Manager
Dunkin Donuts
Brooklyn, NY
11.2016 - 08.2018
- Coordinated overall operational and profitability of the restaurant including inventory management
- Lead customer experience and provide training and development of team members
- Ensured preventive maintenance of restaurant facility and equipment is completed in accordance with company standards
Intership in Operation Management
Italcementi
Safi, Morocco
03.2016 - 06.2016
- Managed customer turnaround time of receivables and orders by using the Define Measure Analyze Improve Control process
- Oversaw all aspects of supply chain management, ensuring the flow of raw materials and final products from suppliers to retailers and customers
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
Education
Bachelor's Degree - Computer Science and Industrial Management
Faculty of Science and Technology of Settat, Morocco
Morocco01.2016
Associate's Degree - Electrical and Mechanical Engineering
Faculty of Science and Technology of Settat, Morocco
Morocco01.2015
Skills
- SDLC (Software Development Life Cycle): Comprehensive understanding of SDLC phases, including requirement analysis, design, development, testing, deployment, and maintenance
- STLC (Software Testing Life Cycle): Knowledgeable in STLC phases, including test planning, test case development, environment setup, test execution, defect tracking, and test closure
- Scrum Agile Environment: Comprehensive understanding of Scrum Agile frameworks Familiar with sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Bug Lifecycle: Proficient in understanding and managing the bug lifecycle, from identification and documentation to resolution and closure
- Java: Proficient in using Java for writing test scripts and automation frameworks Experienced with object-oriented programming principles and using Java libraries such as Selenium
- Selenium: Experienced in using Selenium WebDriver for automating web applications Able to write, execute, and debug Selenium test scripts in Java and Python
- TestNG: Proficient in using TestNG for test configuration, parallel execution, and generating test reports Experienced in integrating TestNG with Selenium for comprehensive test automation
- Git: Knowledgeable in using Git for version control, including branching, merging, and collaborating with team members Experienced with platforms like GitHub
- API Testing with Postman: Skilled in using Postman for API testing Capable of creating and executing RESTful API test cases, validating responses, and automating API tests using Postman collections
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Associate Banker
JP Morgan Chase
01.2024 - Current
Relationship Banker / Manager on Duty
JPMorgan Chase
11.2021 - 01.2024
Personal Banker / Bank Teller
JPMorgan Chase
08.2018 - 11.2021
Restaurant Manager
Dunkin Donuts
11.2016 - 08.2018
Intership in Operation Management
Italcementi
03.2016 - 06.2016
Bachelor's Degree - Computer Science and Industrial Management
Faculty of Science and Technology of Settat, Morocco
Associate's Degree - Electrical and Mechanical Engineering
Faculty of Science and Technology of Settat, Morocco