Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amina Bouraleh

SeaTac,WA

Summary

Dynamic Warehouse Associate with over five years of experience at Amazon Inc., excelling in order fulfillment and inventory management. Proven track record in enhancing operational efficiency through effective material handling and problem-solving. Skilled in maintaining exceptional warehouse organization while adhering to safety protocols. Committed to achieving quality control and optimizing shipping processes.

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Amazon Inc
06.2021 - 04.2024


  • Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
  • Sorted and organized merchandise in preparation for shipment.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Packaged and sealed products according to order size and specifications.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Successfully managed and organized warehouse inventory.
  • Adhered to company policies for safe storage of goods in the warehouse facility.
  • Used scanners to document pertinent carton level information.
  • Documented all damages, shortages, overages or other irregularities in shipment records.
  • Ensured quality control standards were met during receiving process.
  • Examined merchandise for defects or damage before stocking shelves.
  • Coordinated activities related to shipping, receiving, storing and distribution of goods.
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Reported malfunctioning and damaged equipment to supervisors for repair.
  • Performed physical inventory counts on regular basis.
  • Excelling in order fulfillment and inventory management. Proven track record in enhancing operational efficiency through effective material handling and problem-solving. Skilled in maintaining exceptional warehouse organization while adhering to safety protocols. Committed to achieving quality control and optimizing shipping processes.

Customer Service Cashier

Ross Stores
01.2017 - 12.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.

Barista

Green Beans Coffee
02.2012 - 09.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Education

High School Diploma -

Highline Community college
01.2019

Skills

Customer satisfaction

Reliability and punctuality

Patience and composure

Guest services

Customer complaint resolution

Customer focus

Inventory management

Time management

Customer service

Team collaboration

Maintaining workplace safety

Problem-solving

Cleaning and organization

Storage organization

Decision-making

Languages

English
Full Professional
French
Full Professional
Arabic
Full Professional

Timeline

Warehouse Associate

Amazon Inc
06.2021 - 04.2024

Customer Service Cashier

Ross Stores
01.2017 - 12.2019

Barista

Green Beans Coffee
02.2012 - 09.2016

High School Diploma -

Highline Community college

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Amina Bouraleh