Amina Dahmouch
Oklahoma City,OK
Summary
Results-oriented Operations Manager adept at optimizing processes, reducing expenses, and surpassing objectives. Collaborates seamlessly with consultants, area leaders, and employees to drive operational efficiency. Demonstrates comprehensive expertise in operational and budget management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Sooner Transit LLC
Oklahoma City, OK
08.2012 - 10.2019
- Created detailed reports on the performance of individual departments within operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting and payroll activities.
Account Manager
Oak Tree Golf Club
Edmond, OK
03.2006 - 01.2010
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Answered questions from customers regarding their billing or payment status.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Reconciled bank accounts on a regular basis.
- Coded invoices to maintain organized and accurate records.
- Assisted with payroll processing by entering employee hours into the system.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Coordinated with external auditors to facilitate annual auditing process.
- Handled accounts payable and receivable, including invoicing and payment processing.
Medical Claims Specialist
Oklahoma Breast care center
Oklahoma City, OK
02.2004 - 03.2006
- Identified incorrect charges on invoices by comparing them against contracts and fee schedules.
- Responded promptly to customer inquiries regarding claim status updates.
- Collaborated with other departments regarding changes to existing processes and procedures.
- Reviewed denials, rejections, and underpayments from insurance carriers.
- Monitored payment trends from various third-party payers.
- Adhered to HIPAA regulations while managing confidential patient information.
- Accurately processed large volume of medical claims every shift.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Area Manager of Operations
Hidden Creek Auto Sales LLC
Oklahoma City, OK
10.2019 - Present
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
Education
MBA - Finance
Oklahoma City University
Oklahoma City, OK05-2002
BBA - Economics
Rabat Agdal University
Rabat, Morocco07-1999
Skills
- Customer Service
- Business Development
- Financial Management
- Business Planning
- Performance monitoring
- Workflow Optimization
- Invoice Processing
- Fluent in English, French and Arabic
- Staff Training
- Interpersonal Communication
- Team Leadership
- Operations Management
Certification
- Foundations of Project Management Certificate.
- Project Planning : Putting It All Together Certificate
- Project Initiation : Starting a Successful Project Certificate
Timeline
Area Manager of Operations
Hidden Creek Auto Sales LLC
10.2019 - Present
Operations Manager
Sooner Transit LLC
08.2012 - 10.2019
Account Manager
Oak Tree Golf Club
03.2006 - 01.2010
Medical Claims Specialist
Oklahoma Breast care center
02.2004 - 03.2006
MBA - Finance
Oklahoma City University
BBA - Economics
Rabat Agdal University
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