Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Amina Dedic

Nashville,TN

Summary

Dynamic Shift Leader at Walgreens Boots Alliance with a proven track record in cash handling and team motivation. Recognized for enhancing customer satisfaction and fostering a collaborative work environment. Skilled in training and development, I effectively resolved conflicts and improved operational efficiency, ensuring a safe and productive workplace.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

2026
2026
years of professional experience

Work History

Shift Leader

Walgreens Boots Alliance
04.2020 - 04.2025
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Law Clerk

Heavner, Beyers &n Mihlar LLC
2019 - 2019
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
  • Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.

Team Member

Target
01.2017 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Nicholas Senn Highschool
Chicago, IL
05-2017

Skills

  • Positive attitude
  • Cash handling
  • Problem-solving
  • Team leadership
  • Team motivation
  • Strong verbal and written communication
  • POS system operation
  • Staff training and development
  • Strategic thinking

Languages

Bosnian
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Timeline

Shift Leader

Walgreens Boots Alliance
04.2020 - 04.2025

Team Member

Target
01.2017 - 01.2019

Law Clerk

Heavner, Beyers &n Mihlar LLC
2019 - 2019

High School Diploma -

Nicholas Senn Highschool

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