Amina Duggan
Kansas City,Missouri
Summary
Dedicated and experienced online English and ESL teacher with over 15 years of teaching English as a second language to diverse student populations. Skilled in creating engaging and effective lesson plans tailored to individual learning styles and goals. Proficient in utilizing digital tools and platforms to enhance the learning experience and foster student interaction. Strong communicator with a passion for promoting language acquisition and cultural exchange. Committed to fostering a positive and inclusive virtual classroom environment that encourages student confidence and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Tutor/ESL Coach
Self Employed 1099
06.2022 - Current
- Provided remote support and grammar/vocabulary support for English Language Learners
- Developed curricula, resources, and strategies to support confident language development
- Reviewed and assessed written work, providing feedback and suggestions for improvement
- Utilized IXL, OpenCurriculum, and Magic School AI to design and develop engaging curriculum materials, enhancing student learning outcomes and promoting individualized education
Branch Logistics Coordinator
APRIA Healthcare
08.2020 - 10.2021
- Designed and implemented a process for locating lost company equipment, resulting in savings of tens of thousands of dollars
- Established and positively maintained a new business partnership with FedEx couriers, ensuring timely delivery of home health products to patients across Staten Island, Brooklyn, Queens, and Manhattan
- Worked with management to organize warehouse products and update inventory using Lean principles and first in first out and tracked changes in internal database
- Managed team of 5 agents to coordinate shipping requests for quick and correct delivery
Assistant to the Director
ICNA Relief
05.2018 - 07.2021
- Assisted program director with planning and fundraising responsibilities
- Coordinated food, clothing and household items for disadvantaged individuals and families
- Streamlined office processes for increased productivity with effective organizational strategies and time management techniques
Order to Billing Agent
04.2019 - 08.2020
- Monitored sales orders in process and resolved urgent items with accuracy and efficiency
- Completed Durable Medical Equipment orders from beginning to delivery utilizing multiple CRMs and databases
- Monitored sales orders in database process and resolved urgent items with accuracy and efficiency
- Encouraged team members to double check orders for accuracy and to ensure order completion for revenue generation
Inside Sales Sleep Supply Agent
09.2018 - 03.2019
- Met and exceeded monthly revenue goals by 70% through gaining 90-day resupply of CPAP equipment and gaining upsells through out-of-pocket orders
- Handled both inbound and outbound calls to provide information, answer questions and resolve purchase hesitations
- Updated client records via internal database and checked orders for errors and inaccurate data
- Assisted Team Supervisors in creating scripts and responses for consumer interaction
Education
Master of Science - Educational Technology
University of Central Missouri
Warrensburg, MO09-2025
Bachelor of Science - Business Management
Indiana Technical University
Fort Wayne, Indiana12-2019
Foundations of Python Programming Certificate -
SNAP IT SOLUTIONS
Kansas City, Missouri01.2023
Softman IT Systems
01.2018
Yes M Systems
01.2017
Skills
- Digital Curriculum Design
- Python Programming
- Azure / Visio UML modeling
- Data maintenance
- Remote Instruction
- Personnel Management / Training
- Magic School AI
- IXL Learning
Certification
- Google Foundations: Data, Data Everywhere, Coursera Certificate 2023
- Google: Ask Questions to Make Data-Driven Decisions, Coursera Certificate 2023
- Google Cloud: Introduction to APIs in Google, Coursera Project Certificate - 2022
- TEFL / TESOL - I to I TEFL - 80 Hour Certificate Teaching English as a Foreign / Second Language 2009
Timeline
Remote Tutor/ESL Coach
Self Employed 1099
06.2022 - Current
Branch Logistics Coordinator
APRIA Healthcare
08.2020 - 10.2021
Order to Billing Agent
04.2019 - 08.2020
Inside Sales Sleep Supply Agent
09.2018 - 03.2019
Assistant to the Director
ICNA Relief
05.2018 - 07.2021
Foundations of Python Programming Certificate -
SNAP IT SOLUTIONS
Softman IT Systems
Yes M Systems
- Google Foundations: Data, Data Everywhere, Coursera Certificate 2023
- Google: Ask Questions to Make Data-Driven Decisions, Coursera Certificate 2023
- Google Cloud: Introduction to APIs in Google, Coursera Project Certificate - 2022
- TEFL / TESOL - I to I TEFL - 80 Hour Certificate Teaching English as a Foreign / Second Language 2009
Master of Science - Educational Technology
University of Central Missouri
Bachelor of Science - Business Management
Indiana Technical University
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